Department: Development
Manager: Director of Individual Giving
Location: Austin, Texas
Full Time: Hybrid Remote/In-Person Schedule (3 Days in Office/2 Days Remote)
Salary: $53,000 to $60,000 commensurate with relevant years of experience
About the Austin Theatre Alliance
Built in 1915, the Paramount Theatre (1300 seats and 180+ shows a year) has served Austin for more than a century. It stands next door to the State Theatre (300 seats and 120+ shows per year), constructed in 1935. Together, as the Austin Theatre Alliance, these spaces are acoustically more intimate, visually more appealing, and historically more significant than just about any other theatre in the region. Both are contributing structures to the Congress Avenue National Historic District, and the Paramount Theatre is listed on the National Register of Historic Places. The theatres continue to serve as anchors in the downtown area for performing arts events. The Paramount and State are the annual home to SXSW Film Festival, ATX Television Festival, and Paramount Summer Classic Film Series (total of 300+ film screenings) and many outreach programs. Additionally, we own and produce the annual two-week Moontower Comedy Festival (11 days, 150+ comics, 170+ shows, 12 venues). Each year, more than 275,000 people pass through our doors to attend live performing arts events and films.
About the Position
The Individual Giving Manager is a key role on our Development team. This position is responsible for building and strengthening donors' relationships with the theatres, working creatively to maintain year-round engagement for donors, and helping to sustainably add growth through membership retention and acquisition appeals and campaigns.
Responsibilities
Works with the Individual Giving team to successfully cultivate donor relationships, renew memberships, track stewardship, manage pledge receivables communications and fulfill benefits with donors and members.
Collaborates with the Director of Individual Giving and the Individual Giving team to create a structured, systematic program for donor stewardship that will assure perpetual and mutually beneficial relationships with donors.
Builds and maintains relationships with donors and prospects through outreach, attending events, benefit fulfillment, ticketing and ensuring an excellent donor experience.
Provides thorough, accurate, and timely responses to all donor requests for information; demonstrates exemplary customer service in all exchanges.
Assists with membership benefits and implementation for donors giving $1,000 or more throughout the year, including ticket fulfillment, special events, and exclusive access to perks at the theatres.
Works collaboratively with the Individual Giving Team and Box Office Team for donor ticketing
Supports donor and member communications by reviewing weekly eblast messaging, donor experiences online, welcome materials, and more.
Manages the membership renewal process and outstanding pledge follow-up, while maintaining accurate and up-to-date donor records in the database to support data integrity and timely stewardship.
Assists with annual events as needed, including donor lounges, gala, the advisory council party, Moontower Comedy Festival, pub runs, Patron Appreciation Nights, film parties and other special events. Generates lists, drafts event copy, and manages RSVPs for assigned development events throughout the year.
Requirements
Bachelor's degree in related field with 5+ years of experience working in a successful development department.
Experience with individual giving and/or membership programs, including an understanding of donor databases.
This position requires someone who is comfortable interacting with a wide variety of people, poised and comfortable in social situations interacting with patrons.
Ability to work independently, detail-oriented, and able to plan/execute events.
Exceptional written and interpersonal skills
Proven ability to prioritize and deliver within a multi-faceted organization.
Demonstrated team player.
Working knowledge Outlook, Word, and Excel
Experience with Tessitura and Auction/event software is strongly preferred.
Willing to adjust to a demanding and changing environment where different hats are worn each day and committed to and be enthusiastic about ATA's mission and programs.
Paramount Perks
- Health insurance benefits package (medical, dental, vision and Telemed).
- Company paid short- and long-term disability.
- 401(k) retirement plan with company match.
- Paid vacation, sick days and holidays.
- Access to covered downtown garage parking.
- Gold's Gym membership discount.
- Countless opportunities for once-in-a-lifetime experiences at shows, festivals, galas, and beyond and more.
Process
To apply for this position, please submit your resume and cover letter to with the subject line "Individual Giving Manager."
We are here to inspire generations.
As a member of our team, you'll work with passionate people dedicated to connecting and strengthening our community by showcasing unforgettable performances across genres, providing life-changing arts education programs, and dreaming up magical experiences in iconic venues that anchor and define downtown Austin.
You'll work in an environment that's open and transparent, a place where you are encouraged to communicate your thoughts and where the best ideas are quickly embraced and acted upon. It's an attitude that's informed by our core values. They help us make smart decisions, and guide our interactions with each other, our patrons, and the communities we serve.
- We revel in creating our future with radical relevance.
- We boldly take risks with decisive courage.
- We create a welcoming environment with thoughtful inclusion.
- We embrace change through constant innovation.
- We celebrate pervasive passion.