Inbound Customer Service Representative & Outbound Collector

Ankeny, Iowa

 Spectraforce Technologies
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Job Title: Inbound Customer Service Representative & Outbound Collector

Job Duration: 6 Months

Job Location: Ankeny, Iowa 50021

Shift: Monday - Friday 7:30am-4:00pm

Job Description:
  • Inbound Customer Service Representative & Outbound Collector is responsible for the investigations and analysis of credit information while working within established guidelines.
  • Resolves moderately complex credit problems but may request assistance on highly sensitive accounts.
  • Contacts customers regarding delinquent payments and assists in the collection of past due accounts.
Responsibilities (1st shift):
  • Answer inbound phone calls from internal and external customers.
  • Process payments.
  • Make credit release decisions following procedures as stated in the company's way.
  • Refer customer disputes to field personnel for final resolution.
  • Make payment arrangements on delinquent accounts.
  • Perform outbound collections calls in support of credit release procedures.
  • Escalate customer disputes and collections situations as necessary.
  • Assist the team in meeting inbound service level standards.
  • Other duties as assigned.
Requirements:
  • 2+ years Credit & Collections experience.
  • Handling inbound calls in a fast-paced environment.
  • Computer experience in Word and Excel.
  • Customer service skills.
  • Effective verbal communication skills.
  • Working successfully in a team environment.
Date Posted: 16 May 2025
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