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Job Title: Inbound Customer Service Representative & Outbound CollectorLocation: Ankeny, Iowa, 50021Duration: 6 Months (assignment)Shift Timings: 7:30 AM- 4:00 PM (Monday - Friday)Job Description - Answer inbound phone calls from internal and external customers.
- Process customers payments.
- Make credit release decisions following procedures.
- Refer customer disputes to field personnel for final resolution.
- Make payment arrangements on delinquent accounts.
- Escalate customer disputes and collections situations as necessary.
- Assist team in meeting inbound service level standard.
- Responsible for the investigation and analysis of credit information while working within established guidelines.
- Contact customers regarding delinquent payments and assists in the collection of past due accounts for Outbound Collections.
- Credit limit assessments Participate and/or lead monthly conference calls with field staff (Territory Managers, General Sales Managers, Order to Cash Champions, etc).
- Meet monthly goals set at beginning of quarter (reduce DSO, reduce over 30/60/90 buckets, etc).
- Work set of accounts each day and note all efforts.
- Have candidates tested for Customer Service Scenarios.
- Microsoft Basics, and basic typing and include results on submittal.
Date Posted: 08 April 2025
Job Expired - Click here to search for similar jobs