Inbound Customer Service Representative

Job Title: Inbound Customer Service Representative
Location: Milford, OH
Type: Full Time Position

Job Description:

Relevant Experience (in Yrs): 0 2 years

The Inbound Customer Service Representative will have the following responsibilities:

Handle inbound calls and email services inquiries on queries such as:
1) Process & status of Estimate or Supplement
2) Payment Status - Rental, Tow, Property Damage
3) Payment Issuance
4) Analyzing Payments - Void and Reissue requests
5) Status of Estimates, send copy, advise assignment submission instructions
6) Supplement or Estimate stuck in process
7) Status of Deductible
8) Status on Rental
9) Advise status on Tow
10) Advise status on Total Loss
11) Supplements not Approved, advice on supplement process

Candidate should have the following skills & Background:
1+ years of Call Center experience
High School Diploma
Experience using Microsoft products