At
Bright Bridge Group, we believe that outstanding service starts with exceptional people. We're proud to offer more than just solutions-we build lasting relationships by putting customers first and creating a workplace that supports every team member. We value collaboration, innovation, and growth-and we're looking for someone like you to join our journey.
We're currently hiring an enthusiastic and reliable
Inbound Call Center Assistant to join our team in
Cincinnati, OH. If you have a passion for helping others, a calm and confident phone presence, and a drive to deliver positive experiences every day, this could be the perfect role for you.
What You'll Do As an
Inbound Call Center Assistant, you'll be on the front line of our customer interactions-answering questions, resolving issues, and making every caller feel heard and supported. You'll work closely with a friendly team in a fast-paced environment where no two calls are the same.
- Handle incoming calls and assist customers with questions, concerns, and service-related inquiries
- Provide clear, friendly, and professional support to ensure a smooth customer experience
- Process orders, exchanges, and returns efficiently and accurately
- Troubleshoot problems and offer practical, helpful solutions
- Keep detailed and accurate customer records using our CRM system
- Collaborate with internal departments to ensure timely resolution of customer issues
- Meet individual performance targets while contributing to overall team goals
- Follow up on customer interactions to ensure satisfaction and resolve any outstanding matters
What We're Looking For - High school diploma or equivalent (college education is a plus)
- Prior experience in a call center or customer service role is helpful but not required
- Excellent communication skills-both written and verbal
- Strong problem-solving skills and attention to detail
- Ability to stay calm and professional under pressure
- Comfortable working with CRM systems, Microsoft Office, and call-handling tools
- A positive, team-oriented attitude and a willingness to learn
What We Offer - Competitive salary and benefits package
- Paid training to ensure your success from day one
- A friendly and supportive team culture
- Career growth opportunities within a growing, forward-thinking company
- Employee perks and discounts
- A convenient office location in Cincinnati, easily accessible by public transportation
Ready to Join Us? If you're ready to be part of a team that values your voice and empowers you to grow, we want to hear from you. Bring your enthusiasm, professionalism, and customer-first attitude-and start building a rewarding career with Bright Bridge Group.
Apply now and take the next step toward a fulfilling role as an
Inbound Call Center Assistant.