At Whole Foods Market, your career is not just about the work you do-it's about your personal growth and making a difference. Our mission is to nourish people and the planet by improving food access, funding community gardens, and alleviating poverty. By joining our team, you'll be part of a movement that works towards meaningful change in communities and beyond. We're not just a grocery store; we're here to innovate the grocery industry with your support.
As the In-Store Shopper Team Manager, you will play a critical role in enhancing our Customer Service and E-Commerce initiatives. You will lead efforts to optimize the checkout experience and oversee grocery delivery and pickup services at your assigned location. Your focus will be on safety, quality of orders, and providing an exceptional pickup experience. You'll monitor key performance indicators and assess team performance to drive productivity and program execution.
Key Responsibilities: - Deliver exceptional customer service and hold all team members accountable for the same.
- Establish expectations to balance in-store service with online order fulfillment.
- Monitor customer flow and assign tasks to ensure all customers receive excellent experiences.
- Stay informed about industry trends and competitor practices.
- Respond effectively to customer inquiries and concerns.
- Build productive relationships with store leadership and delivery partners.
- Cultivate a positive team environment and uphold morale.
- Maintain safety and compliance with regulations.
- Guide and develop team members to create a high-performing workforce.
- Ensure cleanliness and organization of workspaces.
- Identify and implement process improvements.
- Promote and exemplify Whole Foods Market's core values and leadership principles.
Job Skills: - Ability to efficiently manage tasks amidst dynamic customer demands.
- Strong analytical skills to address performance issues effectively.
- Excellent interpersonal and motivational skills.
- Capability to teach and mentor others positively.
- Proficient with Microsoft Office and operations-related tools.
Qualifications: - At least 12 months of retail experience.
Physical Requirements: - Must be able to lift up to 50 lbs.
- Ability to stand and walk for 6-8 hours during an 8-hour workday.
- Tasks involve bending, twisting, squatting, and reaching.
- Exposure to FDA-approved cleaning chemicals.
- Able to work in varying temperatures, including up to 90 degrees Fahrenheit.
- Flexible scheduling required, including nights, weekends, and holidays.
- Familiarity with tools and equipment like box cutters and pallet jacks.
Whole Foods Market is committed to providing equal employment opportunities for all candidates. We welcome applicants regardless of race, color, religion, sexual orientation, gender identity, age, marital status, disability, or any other legally protected characteristic. We hire and promote based solely on qualifications and business needs. We encourage you to apply through our official site for the most accurate and up-to-date information on job openings.