Job Title: IN OFFICE-Customer Service Representative & Administrative Assistant
Job Description Are you looking for a position that will challenge your communication and organizational skills while allowing you to make a difference in people's lives?
Do you enjoy interacting with homeowners, managing administrative tasks, and helping to create safer homes?
If so, you're in luck. We are looking for a
Customer Service Representative & Administrative Assistant to join our team. Apply today.
Why You Should Join Our TeamWe Invest in You - We offer robust training to help you grow your skills and provide resources to support your success.
We Collaborate with You - You'll work closely with our team and service technicians to ensure that customers receive the best possible service.
We Share Our Success with You - We've figured out the formula for delivering an exceptional customer and team experience and want you to be part of it.
Your Responsibilities As a Customer Service Representative & Administrative Assistant, you are a key member of our team, shaping the customer experience while supporting our administrative operations.
Customer Service Responsibilities - Answer customer calls and schedule jobs according to their needs.
- Assign and direct electricians to appropriate customer locations, monitor their routes, and coordinate schedules.
- Follow up with customers to address unsold work and ensure all concerns are resolved.
Administrative Responsibilities - Perform data entry and maintain accurate records of customer interactions, schedules, and job status.
- Assist with invoice processing and payment tracking. Deposit check and cash payments at bank as necessary.
- Manage emails, correspondence, and other administrative tasks to support office operations and management staff needs.
- Help maintain office organization and supplies.
- Take supplies to Service Professional's in field as necessary.
How We Measure Success - Customer Satisfaction - Deliver an outstanding customer experience by communicating effectively and building trust.
- Operational Efficiency - Prompt and detailed scheduling of calls, ensuring smooth team operations.
- Administrative Accuracy - Maintain organized and accurate records to support business needs.
What Makes You a Good Fit - You enjoy working in a positive, collaborative environment.
- You are detail-oriented and professional in all aspects of your work.
- You are comfortable using technology and data entry tools.
- You have strong communication skills and excel at building relationships.
- You are adaptable, eager to learn, and open to feedback.
Job Requirements - 2+ years of administrative or customer service experience is preferred
- Strong written and verbal communication skills
- Ability to multitask and prioritize in a fast-paced environment
- Valid driver's license & reliable transportation to office in Concord
Pay and Benefits - Starting pay: $14-$18 per hour, depending on experience
- Benefits, including Medical, Dental, Vision, Paid Time Off
If you're ready to take the next step in your career and join a team where you're valued and can grow, APPLY TODAY.