In-Language Patient Support Coordinator

Kheir In-Language Patient Support Coordinator
Accepted:

In-Language Patient Support Coordinator

Full Time, Non-Exempt Position
MISSION
Kheir's mission is to increase and provide access to culturally and linguistically-sensitive quality
primary healthcare and human services support to the underserved and uninsured residents of
Southern California.

ASSIGNMENT SUMMARY
The In-Language Patient Support Coordinator will be responsible for translating in-person and
phone communication between Korean-speaking patients and Kheir clinic staff. S/he will assist
with patient check-in, intake, consultation, and follow-up, and will support physicians and
medical staff in various administrative and operations duties in the clinic. This person will also
provide assistance with front office duties including clinic reception and medical record keeping
when necessary.

MINIMUM QUALIFICATIONS
Minimum High School diploma.
Experience with English-Korean translation highly desired.
Knowledge of filing procedures and practices.
Demonstrated ability to exchange pertinent non-routine information.
Excellent communication skills; written and verbal.
Ability to interpret a variety of instructions provided in written, oral, diagram, or schedule

form.
Ability to use tact, discretion, and sensitivity when interacting with patients.
Excellent interpersonal skills.
Cultural competence and sensitivity REQUIRED.
Experience in community clinic or social service environment a plus.
Bilingual English - Korean/Spanish REQUIRED.

ESSENTIAL FUNCTIONS/RESPONSIBILITIES
Provide translation support for documentation of patient history and vital signs, and

perform these functions independently if necessary.
Provide translation and other administrative support to medical providers before, during

and after the medical consultation.
Document relevant information in the patient's electronic medical record as needed.
Assist in scheduling appointments, filing, typing, data entry, record keeping, and other

administrative duties at the clinic.

Kheir In-Language Patient Support Coordinator
Accepted:

Assist front office with management of client information in accordance with all relevant
codes and laws.

Assist clinic staff with patient communication in person and over the phone, regarding
specialty appointments, hospital admission, required preventive screenings, etc.

Participate in staff and educational meetings.
Other duties as assigned.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and

moving of office materials weighing 25 pounds or less. The position requires daily use of a company

provided computer and requires entering, viewing, and revising text and graphics on the computer

terminal and on paper. The position requires occasional travel to attend on- and off-site meetings.

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Kheir Clinic provides equal employment opportunities (EEO) to all employees and applicants for employment without
regard to race, color, religion, sex, national origin, age, disability or genetics.

In addition to federal law requirements, Kheir Clinic complies with applicable state and local laws governing
nondiscrimination in employment in every location in which thecompany has facilities. This policy applies to all terms
and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer,

leaves of absence, compensation and training.

Kheir Clinic will consider for employment all qualified Applicants, in a manner consistent with the requirements of
applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Please note that this job description is subject to change to meet the needs of Kheir Clinic.