Overview
This role can be filled as a I, II, III, or Sr Implementations Success Manager depending on applicable skills and experience Facilitate Sales orders with all departments within C Spire Business (CSB) and C Spire. Coordinate the orders from start to finish. Communicate, coordinate and update documentation with internal C Spire departments and our customers. Assist Sales, Sales Engineering/Solutions Engineering and Service Delivery with facilitating best design for customers when necessary.
"Customer Inspired" isn't our slogan - it's our driving force, and not everybody is built for it. While we all bring our own strengths and skillsets to the table, there are some traits every C Spire Team Member needs to have:
- A relentless obsession to be the best in our industry
- A winner mentality determined to outsmart and outdo competitors
- A single-minded commitment to unbeatable customer experiences
- An unapologetic passion for innovation and technology
- An uncompromising drive toward continuous improvement
- A steadfast devotion to doing the right thing the right way
- A deep-seated dedication to accountability and ownership
Responsibilities
- Maintain all sales documentation and implementation information from the beginning of service delivery through order fulfillment in Salesforce.
- Work with sales team to ensure customer needs are facilitated
- Work closely with and be the liaison for all departments involved with the CSB order fulfillment process
- Update the customers routinely on order status
- Coordinate VoIP services, circuits, connectivity, internet plus other services provided by CSB.
- Create location diagrams, Network Designs, Multi-Loc connections and/or Visio drawings when necessary
- Facilitate meetings and calls with customers and necessary C spire departments for complex implementations
- Must understand competition of the industry and understand CSB services in their entirety
- Notify appropriate management when orders become stalled
- Take full ownership of facilitating the customers' needs
- Other task or duties as assigned
Qualifications
Level I REQUIRED - One year of work experience in fast-paced service delivery environment, telecommunications and/or data industries required.
- Proven ability to foster strong relationships with internal and external departments required.
- Must be proficient, professional, and able to correlate good business decisions when assisting the sales team and the department as a whole.
PREFERRED - Associates degree.
- Experience in project management and/or provisioning desired.
- Project Coordination experience strongly preferred.
Level II REQUIRED - Three years work experience in fast paced service delivery environment, telecommunications and/or data industries.
- Project Coordination experience required.
- Proven ability to foster strong relationships with internal and external departments required.
- Must be proficient, professional, and able to correlate good business decisions when assisting the sales team and the department as a whole.
PREFERRED Level III REQUIRED - Excellent knowledge of Telecommunications, VoIP Services, Bandwidth and connectivity required.
- Project coordination experience required.
- Ability to foster strong relationships with internal and external departments required.
- Strong problem-solving skills.
- Proven ability to prioritize and manage multiple projects simultaneously required.
- Must be proficient, professional, and able to correlate good business decisions when assisting the sales team, sister departments and the customers.
- Bachelor's degree or four years equivalent work experience in fast paced telecommunications, networking or data industries required.
Senior REQUIRED - Bachelor's degree or five years equivalent work experience in fast paced telecommunications, networking or data industries.
- Must have excellent knowledge of Telecommunications, VoIP Services, Bandwidth and connectivity.
- Project coordination experience required.
- Ability to foster strong relationships with internal and external departments.
- Must have proven strong problem-solving skills.
- Must have proven ability to prioritize and manage multiple projects simultaneously.
- Must be proficient, professional, and able to correlate good business decisions when assisting the sales team, sister departments and the customers.
PHYSICAL REQUIREMENTS: Must be able to sit for long periods of time and use computer keyboard and/or mouse while viewing computer screen.