Swoon's client, a Data Analytics company, is in need of an Implementation Specialist/Account Manager for a 12 month hybrid contract in San Diego, CA
Please Note:
- This is an entry level role - recent graduates are welcome
- Must be local to San Diego area - onsite 3-4x a week (Tues-Fri)
- Must be direct W2 - no C2C/H1B/3rd Party
Key Traits & Skills:
- Personality is priority
- Strong people skills
- Excellent written and verbal communication
- Ability to comprehend basic workflows
- Some project management exposure preferred
- Willingness to learn (not highly technical)
- Proficiency in Microsoft Office suite
Job Description:
The Implementation Specialist oversees and manages client implementations and upgrades, coordinating all project phases from start to go-live and transition to Account Management and Client Support. They ensure contractual obligations and client expectations are met by working with internal teams. Successful Specialists complete timely implementations and provide an excellent client experience.
Principle Duties
• Act as project coordinator and liaison between client and internal stakeholders and technical teams.
• Understand client expectations to ensure a timely and accurate implementation.
• Establish working relationships with client stakeholders and technical resources.
• Provide product technical documentation and specifications to client technical and business teams.
• Draft and maintain requirements, scope, milestones, metrics, and other relevant data in project tracking system; work to keep project on schedule.
• Proactively communicate client expectations, project status, changes, risks, and impacts to internal /external stakeholders; document in project tracking systems.
• Note client timelines and milestones; work to keep project on schedule
• Recognize conflicts in scheduling, prioritization, or resource allocation and report to management
• Participate in internal knowledge transfer, client kick-off, and ongoing project status meetings with clients and stakeholders.
• Coordinate and collaborate with Sales, Account Management, and Operations throughout project.
• Work with clients throughout development and user acceptance testing.
• Develop, document, and execute go-live plans.
• Complete post-go-live activities and transition client to Account Management and Client Support.
Qualifications
• A or BS in relevant field or equivalent work experience and training.
• 1-2 years client facing experience.
• 1+ years project management experience.
• Experience with implementation or integration projects.
• Ability to learn new skills quickly and under limited supervision.
Strong Communication Skills
• Ability to communicate professionally, concisely and effectively, both verbally and in writing
• Experience communicating with both technical and business stakeholders at both peer and executive levels.
• Good judgment and strong follow-through skills.
Solid Organization and Multi-Tasking Abilities
• Perform multiple tasks in alignment with set expectations.
• Willingness to adjust to changing priorities, demonstrating flexibility and cooperation.
• Eager to learn and practice project management skills.
• Understands how to determine requirements and strategies for successful and efficient projects.
Independence and Teamwork / Collaboration Skills
• Ability to work collaboratively with one or more people.
• Self-motivated, goal oriented, quality driven focus.
• Ability to work independently with little supervision.
Technical Experience
• Proficiency in the Microsoft Office suite of software.
• Conceptual understanding of XML, CSV and other data formats.
• Conceptual understanding of Web Services, SOAP, API's, Data Integration, SFTP and ETL.
Preferred:
• Familiarity with the financial services, wireless telecommunications, or ecommerce industries.
• Project management certification.
• Exposure to Salesforce, AdaptiveWork (Clarizen), JIRA, Confluence and/or Looker