Implementation Engineer

At TISSL, we are a market-leading technology company providing cutting-edge POS solutions to the hospitality industry, including Michelin-starred restaurants. With the recent surge in demand for our industry-leading software, we're looking for a Field Service Engineer to take charge of system builds, customer training, and seamless installations.

• Install EPoS systems and associated software at client venues.
• Build and install customer-specific data onto the system.
• Train clients on using the software effectively.
• Ensure all systems are configured to meet client requirements before installation.
• Conduct system handovers and provide post-installation support.
• Maintain strong client relationships, offering expert guidance and troubleshooting.
• Work closely with internal teams to ensure smooth implementations.

• At least 12 months of experience in a similar role.
• Strong knowledge of EPoS systems, software installations, and card payment solutions. (Training will be provided.)
• Understanding of Cloud solutions.
• Strong PC and EPoS hardware knowledge.
• Excellent verbal and written communication skills.
• Software and hardware troubleshooting skills.
• Knowledge of Windows desktop & server environments.
• Basic networking knowledge (Routers, Switches, Firewalls, TCP/IP, etc.).
• CompTIA A+ / N+ certification (or equivalent technical knowledge).

We believe in rewarding our employees with a comprehensive benefits package that supports both your personal and professional growth, including:

• Hybrid working model with 25 days of annual leave + your birthday off
• Volunteering days to give back to the community
• Life Assurance & Group Income Protection for peace of mind
• Private medical cover with a cash plan for additional support
• Enhanced Company Pension contributions
• Employee wellbeing perks, including Perkbox and Peppy wellbeing programs
• Enhanced maternity, paternity, and adoption pay
• Generous training budgets and reimbursement for professional memberships