Dealpath is looking for a self-motivated Implementation Analyst to join our growing team in Austin. If you're interested in starting a career in technology implementation, Dealpath encourages you to apply. As an Implementation Analyst you will play a vital role in ensuring our customers adopt and utilize Dealpath to its utmost capabilities.
Additionally, the Implementation Team is supportive and values collaboration, which means they'll be with you to support your career growth. Being an Implementation Analyst at Dealpath is also a great opportunity to hone your skills to take a step further into your career. Becoming an Implementation Manager or Customer Success Manager are all possibilities here at Dealpath, so we hope to speak with you soon.
What you'll do: - Support Implementation Managers on the implementation of the Dealpath platform for our enterprise clients, including participating in client meetings and documenting requirements
- Configure the Dealpath platform for enterprise clients
- Support data migrations for our enterprise clients
- Create process documentation and training collateral for enterprise clients
- Maintain internal project management systems such as Asana and Salesforce
- Interact with cross-functional teams to identify areas where we can better serve our customer base through automation or product enhancements
You are: - A strategic thinker who is a recent grad or early in your career with ambitions to grow your career in tech
- Product-focused; you enjoy and feel challenged mastering new software
- A proactive problem solver who feels excited about contributing new ideas towards achieving operational excellence in a fast paced environment
- Able to effectively partner, collaborate, and communicate with technical and non-technical colleagues
- Always thinking of new ways to effectively serve customers and improve the Implementation team's internal processes
- Resourceful and not afraid to try out-of-the-box approaches to resolve complex issues
The skill set: - Bachelor's degree or higher
- Strong knowledge and proficiency in Excel / Google Sheets
- Strong written and verbal communication skills
- Empathy for customers, and passion for helping them
- Demonstrated ability to manage ambiguity and apply problem-solving skills
- High attention to detail and accuracy
Nice to haves: - Familiarity with Asana, Salesforce, Jira, and SQL
- Prior internship experience supporting technology implementations
- Knowledge and/or interest in the Commercial Real Estate Industry
- Possess a long-term career interest working in technology Implementation or Customer Success
The Perks & Culture:
- Medical, dental, & vision insurance coverage
- Flexible Spending Account
- Paid Parental Leave
- 401(k)
- Company sponsored commuter benefits
- Flexible time off policy
- Catered lunches and snacks
- Monthly wellness reimbursement
About Dealpath:
Dealpath is the world's largest and most trusted real estate investment management platform. To date, Dealpath has powered over $10 trillion in transactions in partnership with hundreds of firms, from leading global institutions including Blackstone, Nuveen, LaSalle, CBRE IM, and MetLife to lean mid-market and regional organizations. Dealpath drives investment performance by uniting data, insights, and execution in a platform purpose-built for real estate, giving firms the tools they need to operate with speed and precision and unlock opportunity in a dynamic and competitive landscape where information reigns supreme.
Our company is led by an experienced team and backed by a combination of top tier venture capital firms and strategic industry partners including: Blackstone, Nasdaq, 8VC, JLL Spark, WTI, GreenSoil Investments, LeFrak, Milstein, Bechtel, and Morgan Stanley Expansion Capital.
We value your voice. If you get excited about solving real business challenges and working closely with other smart folks in a winning culture - we'd love to meet you.