Imaging Support Specialist

Imaging Support Specialist- 100% onsite in Los Angeles, CA.

This Jobot Job is hosted by: Robert Reyes
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Salary: $65,000 - $83,000 per year

A bit about us:

Imaging Application Analyst 100% onsite in Los Angeles, CA.
Prestige Hospital System
Placed in both California in a broad assessment of excellence in hospital-based patient care.

Why join us?

Imaging Application Analyst 100% onsite in Los Angeles, CA.
Competitive Salary
Stellar Benefits (Medical, Dental Vision, Life Insurance)
Flexible Schedule
Job Stability
Career growth
The position offers a competitive salary
If you are passionate, thrive in a fast-paced environment and are ready to take your career to the next level, we would love to hear from you.

Job Details

Imaging Engineer 100% onsite in Los Angeles, CA.

The Imaging Support Specialist (ISS) is responsible for the support of the imaging user community at the hospitals and affiliated clinic locations. This position will provide hardware, software, and other related technology support with the primary focus in imaging systems and modalities. The Imaging Support Specialist is an enterprise customer-centric role, and the incumbent can expect to frequently interface with vendors, clinicians, staff, and IT while providing top-tier service, thorough communication, and timely resolution. The ISS will serve as a technical point of contact for our clients, provide timely on-site support, learn & support new clinical imaging technology, provide technical training, assist in execution of IT projects, and update documentation.

Minimum Education:

High school or equivalent.

Minimum Experience/Job Accountabilities:

Minimum 1 year of experience in supporting desktop or imaging technology environment.
Must demonstrate excellent customer service, written & verbal communication skills; triage, track & monitor ticket progress & follow escalation procedures.
Knowledge of computer hardware (advanced workstations, diagnostic monitors)
Act as the on-site, in-person, initial point of contact for all imaging system related concerns.
Install and maintain hardware, computer peripherals, and imaging applications located on-site and remote.
Assist in creating training materials pertaining to computer troubleshooting and usage.
Maintain imaging equipment to ensure proper security and system updates are applied.
Assist with medical device assessment, on-boarding, and troubleshooting.
Attend clinical department meetings and daily imaging huddles.
Provide comprehensive issue documentation in ticketing system.
Provide correct escalation to imaging tier 2 support or other IT department(s)
Track and facilitate issue resolution to completion.
Basic understanding of clinical workflow will be expected to support end user.
Create and maintain KB articles.
Manage imaging hardware inventory.
Contribute to the completeness and accuracy of application installation documentation.
Provide necessary infrastructure updates to imaging devices.
Assist with testing and validation for imaging impacting initiatives.
Troubleshoot networking and connection issues on-site and remote.
Other duties as assigned.
Performs other duties as assigned.

Apply today.

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