ID Card Operator

Job Description VMR Strategic Solutions is looking for ID Card Operators to add to our team. The ideal person will be responsible for accountability, control, verification and issuance of military identification cards and Common Access Cards (CAC) for active-duty military, Reserve and National Guard members, military retirees, family members and dependents, and other eligible recipients. Customer Service skills are a must. The incumbent must be able to pass requirements for Verification Official certification with attendant duties and responsibilities, management of self toward achievement of higher-level objectives, and working reliably with normal supervision. Duties Controls and issues identification tags and Geneva Convention Cards to military members, deploying civilian employees and other eligible recipients. Screens Soldiers, family members and dependents for purpose of visit. Briefs Soldiers and family members on policies and procedures. Maintains the Defense Enrollment Eligibility Reporting System (DEERS) and the Real-Time Automated Identification System (RAPIDS). Performs all ID Card and CAC issuance related tasks including research and review of source documents, verification of eligibility, and discussion of entitlements as defined in AFI 36-3026(I) and the RAPIDS Training Guide. Issues memorandums of authorization for use of Commissary and Post Exchange to eligible customers, as well as Government ID Cards (DA Form 1602) to eligible Government employees. Performs routine maintenance on computers and printers, i.e., changes ribbons, adds toner and developer, cleans printers, etc. Revises and prints correspondence in the proper format under applicable regulations and guidelines and prepare weekly and monthly reports of work and work activities. Qualifications Required Education and Experience: At least one year of experience in a customer service environment, preferably in an Human Resources related position. The ability to work at an accelerated pace. Obtain a favorable criminal background check and security investigation. Proficient in English, both written and oral. Proven customer service skills. Proficient in Microsoft Office software applications including Word, Excel, Access, PowerPoint, and Outlook, plus Adobe Acrobat 6.0 and Internet Explorer 7 or above. Proficient in the use of basic office equipment such as computers, copiers, fax machines, scanners. Must successfully complete RAPIDS certification within seven business days after being hired. Type 25 words per minute. Previous CAC or similar Government contract employment experience is a plus. Familiarity with the military is desirable. Working Environment Onsite Required Clearance Public Trust