Founded in 2014, Crossroads Talent Solutions, LLC is a dynamic organization dedicated to providing exceptional staffing solutions across various industries. With over 11 years of experience, we specialize in connecting talented professionals with rewarding career opportunities, ensuring that businesses have access to the best talent to drive their success. Some of our esteemed customers include the United States Air Force (USAF), the United States Army, the United States Navy, and the National Oceanic and Atmospheric Administration (NOAA). At Crossroads, we are committed to delivering innovative and effective solutions that meet the unique needs of our clients and help them achieve their goals.
POSITION OVERVIEW
Crossroads is seeking Verifying Official (VO) to support the Defense Enrollment Eligibility Reporting Systems (DEERS) in Seattle, WA.
Responsibilities
-Verifies the identity of card recipients as required by the AFI-36-3026(I) and enters applicant data in Real Time Automated Personnel Identification System (RAPIDS) or PIV-I.
-Corrects military and civilian records in DEERS, responds to various inquiries concerning the application of military benefits, laws and regulations.
-Serves as a liaison to Defense Manpower Data Center (DMDC) concerning record discrepancies and hardware/software equipment.
-Manages and orders card stock and consumables (printer ribbon and film).
-Protects privacy, administers training, and ensures policy and procedure compliance.
-Prints and reviews audit trail reports to monitor for fraud and abuse.
-Prepares a variety of reports for NOAA and DOC management.
-Direct interaction via phone, email and in person, with ID card customers from the military, their family and other entitled persons of Department of Defense (DoD) association, including NOAA civilians, contractors and affiliate.
-Interacts with and contacts the Servicing Project Officer, as necessary.
-Ensures NOAA applicant data is properly entered into the DOC Security Manager Database.
-May be required to review OPM Personnel Investigations Processing System (PIPS) database to validate OPM investigative records for NOAA applicant.
-Fingerprints applicants as necessary to enable completion of background investigation required for NOAA/DOD credentialing.
-Perform other duties as required to assist with NOAA WRC Pass and ID office functions in support of NOAA mission as time allows.
Qualifications
-Candidates with prior experience using the RAPIDS platform shall be considered highly qualified to fill this position.
-Ability to work effectively with others and acts professionally in an executive office environment.
-Ability to manage database systems and associated records.
-Ability to operate in a Windows environment with experience in Microsoft Word, Excel, and Internet Explorer.
-Ability to communicate both orally and in writing with individuals from a variety of backgrounds and varying levels of understanding.
-Ability to demonstrate strong customer service skills both in person and by telephone, and to work effectively as a team member, and balance the interests of a variety of clients.
-Ability to plan, organize and prioritize work in a high volume fast paced security environment. This includes the ability to maintain poise, tact and self-control while under pressure, and the ability to follow through on task.
-Ability to exercise above average judgment, resourcefulness, and diplomacy in dealing with Government officials, contractors and associates, visitors, and the general public.
-Ability to lift and handle items or packages weighing up to 25 pounds each.
-Ability to withstand prolonged periods of standing, stooping, walking, and reaching.
Education Requirements
-High school graduate or GED required
-Two years of professional administrative support experience required-One year of identification badge control experience strongly preferred
-Fluent in English
-Computer literacy (Windows, Internet, Microsoft Suite etc.)
Crossroads Talent Solutions, LLC is a Veteran friendly employer and provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws.
Equal Opportunity Employer/Veteran/Disabled
Date Posted: 06 April 2025
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