Overview The Concierge team is responsible for planning our guest's vacations and providing exceptional service. You must be able to provide accurate information and be able to anticipate the experience the guest is looking for. You will assist guests in arranging various activities, tours, dining and more in our community. You will play a critical role in our guests' experiences by enhancing their vacation well in advance of their arrival. Not only will you inspire our guests but fellow employees as well, to get out and play. Our team goes above and beyond for each guest in an effort to help create their unique and exceptional experiences.
It is critical to respond to guest requests in a timely manner, so you must have a good sense of time management along with the ability to multi-task. You must be able to do this while appearing to give each guest the sense that he has the concierge's undivided attention. There really is no such thing as a typical day for the hotel concierge as everything varies from day-to-day.
This position is part-time, 1-2 days per week for the summer season only.
Responsibilities- Will be required to gain strong knowledge of Petoskey area and Inn at Bay Harbor property.
- Excellent verbal and written communication skills.
- Be able to assist front desk with guest check in/check out as needed.
- Assist with online bike and Cabana Reservations.
- Make guest reservations at area businesses, via telephone or internet.
- Must be able to work independently and use judgement to determine actions that need to be taken.
- Be highly motivated, passionate, guest-service oriented, courteous, enthusiastic and detail oriented.
- Be well spoken, a good listener, a well organized quick thinker and work well under pressure.
- Actively seek out opportunities to create magic moments for our guests.
Qualifications- High school diploma/equivalent is required.
- Knowledge of the Petoskey area is preferred
- Computer literacy and proficiency with Microsoft Office Suite, Word, Excel, Marriott and Boyne Systems.