Hybrid Inbound Customer Service Rep

Growing company in Scottsdale hiring 1 Hybrid Inbound CSR. Interviewing/Starting in April
HOURS: Monday to Friday Business hours (NO WEEKENDS)
HYBRID: 3-4 days on site, 1-2 remote days
REQUIREMENTS:
Call Center, Customer service, Customer support, Email, Chat, Cases, Salesforce
JOB DESCRIPTION:
Build and maintain subject matter expertise of Axon processes and solutions related to this role
Resolve customer issues via phone, email or chat by determining the cause of the problem; selecting and explaining the best solution and expediting correction or resolution
Follow communication procedures, guidelines and policies and clearly document all customer interactions using Salesforce Cases
Provide accurate, valid and complete information by using the right processes/tools
Meet personal/team performance targets around phone and case metrics
Send process or performance improvement suggestions to your Support Manager
Next steps:
Please apply directly to this job posting and I will reach outto you in the next 1-3 business days to discuss next steps.
This position does require one onsite client interview if you are qualified and hiring manager decides to move forward.
APPLY DIRECTLY TO THIS JOB POSTING IF INTERESTED

Pay and Benefits
The pay range for this position is $23.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Scottsdale,AZ.
Application Deadline
This position is anticipated to close on Apr 18, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.