Hybrid Customer Success Manager

PostJobMatches By WorkStaff USA is a leading staffing agency in the job placement industry, providing top-notch professionals to facilities across the country. Our team of experienced recruiters work together to match the best candidates with the right job and/or business opportunities.

Today we are hiring a Remote/Hybrid, Customer Success Manager for our client in either locations in Austin, TX and/or Salt Lake City, UT for the office days.This is a unique job opportunity because it's a Great job with Growth potential and many Learning opportunities with this Strong team. The salary range is from $80k - $100k

Company Overview

Bookkeepers today are stuck working in excel spreadsheets and homegrown project management solutions to support their clients. This company is on a mission to change that. With our all-in-one tool, bookkeepers can manage their work, communicate with clients, catch hard-to-find errors, and deliver reports to help their small business customers make smarter strategic decisions.

Founded in 2021, the company has raised $6M in seed funding, backed by leading tech investors like Y Combinator and founders at top startups like Lattice, Front, Superhuman, Plaid, and more. The company currently helps thousands of bookkeepers and accountants manage the books for startups and small businesses across the US.

Core Requirements

2 - 3 years of experience in a customer facing role at a B2B SaaS company, early stage preferred

Experience in accounting or finance is preferred

Able to navigate and teach customers about complex software products

Familiarity with modern SaaS technologies such as Slack, Notion, Hubspot and/or Salesforce

Keen attention to detail, thoughtfulness, and a customer-centric mindset

Interest in working at a startup and taking on additional responsibilities

Benefits & Perks

Bonuses

Base hire reward

Offers some equity.

Compensation:
$80,000-$100,000 per year