Mastercool Inc. - a global leader in air conditioning service tools and equipment - is looking for a reliable and tech-savvy Support Specialist to join our team at our Randolph, New Jersey headquarters.
If you enjoy helping people, solving problems, and working hands-on with tools and equipment, this is a great opportunity to grow with a well-established company.
What You'll Do:
Provide phone assistance to customers to resolve product issues and inquiries
Guide customers and technicians through simple repairs and maintenance
Receive and process returned products (RMAs)
Provide accurate estimates for repair
Document customer interactions and resolutions
Requirements
What We're Looking For:
High school diploma or equivalent
Basic mechanical knowledge and comfort working with tools
Strong communication and customer service skills
Attention to detail and solid problem-solving abilities
Experience with order or quote processing required
Experience with Microsoft Office products
Bilingual in Spanish is a plus
Experience with Infor ERP system is advantageous
Why Join Mastercool?
Competitive salary
Health, dental, and vision insurance
Health Savings Account (HSA)
401(k) with company match
Profit sharing
Paid time off (PTO)
Long-term career growth opportunities
About Mastercool
For over 40 years, Mastercool has been a trusted name in the HVAC and automotive industries, with products sold in over 76 countries. We pride ourselves on innovation, reliability, and a customer-driven mindset.
Mastercool Inc. is an Equal Opportunity Employer M/F/Disability/Veteran