HVAC Dispatcher Office Assistant

Benefits:

Vacation & Holidays

Competitive salary

Health insurance

Paid time off

JOB DESCRIPTION:

San Francisco Refrigeration/ HVAC business striving to provide a rewarding work environment and experience for our employees while servicing locally owned Restaurants and Businesses. Currently looking for an experienced Dispatcher/ Office Assistant to help manage the day-to-day operations.

The Dispatcher/ Office Assistant will assist with the day-to-day functioning of the company's front office administration, assisting co-workers in administrative tasks to increase company productivity. The role requires an experienced, self-directed, resourceful, high-energy professional who is confident taking initiative and finding opportunities to enhance their role beyond the daily call of duty. The ideal candidate will rise to challenges, be a creative problem solver and apply high standards to their work and office environment.

POSITION BENEFIT PACKAGE INCLUDES:

Excellent Starting Salary

Paid health insurance

Paid vacation and holidays

DETAILED JOB FUNCTIONS:

Processing all incoming client service, maintenance and warranty calls in pleasant and courteous manor

Assigning service tickets to Technicians based on schedule and geographical locations

Schedule and coordinate service and access to job site locations as needed

Ensure all information and documentation is properly captured by technicians before processing service tickets into billings

Process the ordering/shipment of materials and equipment as needed

Manage the dispatch board / schedule for service work and follow ups

Assist with collection calls on past due billings and other accounting functions as needed

Manage timesheets for the department and coordinate process with Payroll administrator

Adhere to the policies and procedures of the company

Process and document all work in a timely manner

Perform additional work as directed by HVAC President and Service Manager

REQUIRED QUALIFICATIONS:

High school diploma or general education degree (GED)

Proficient knowledge in computer skills: MS Office - Word, Excel, Outlook

Ability to multi-task and stay organized

Prior supervisory experience

Knowledge of San Francisco map and neighborhoods

Excellent communication skills & use of English

PREFERRED QUALIFICATIONS:

FieldEdge Software or other Field Management Software

Experience working in a Refrigeration/ HVAC or other high paced dispatch front office

WORKING CONDITIONS:

Full-time schedule, Monday through Friday 8.30am to 5pm

Our office is based in San Francisco, within walking distance of BART