Position Location: Charlotte, NC
Our Service Operations Supervisors lead teams that are responsible for performing service work on building automation, fire, life safety, or security systems in commercial buildings such as hospitals, universities, and large industrial facilities. Why is this so important? As a Service Operations Supervisor, you are responsible for the overall success of our Specialists and Technicians by coordinating their activities for all installed projects, technical support programs, and time-and-materials (T&M) work which will provide on-time delivery of service contracts and ensure customer expectations are met.
As a Service Operations Supervisor, you will:
- Supervise, train, and mentor the service team; set goals, monitor performance, conduct employee review meetings, schedule formal training, and champion safety compliance
- Determine technical labor loading and appropriate balance of talent to ensure proper resource coverage to meet customer needs; schedule and assign tasks to the team and periodically assist the team with maintenance activities and submittal of required paperwork
- Identify additional chargeable opportunities, including T&M, system upgrades, and service contract expansions, and complete and submit written service orders and reports covering all aspects of each assignment and activity
- Participate in sales-to-service and projects-to-service turnover process, including final project walkthroughs, service agreement scope reviews, and final information turnover to the inspection team
- Ensure contract requirements are met and performed to a high standard and develop customer relationships and maintain high levels of customer satisfaction while ensuring effective and timely communications; support contract profitability through cost containment procedures and processes
You will make an impact with these qualifications:
Basic Qualifications:
- High School Diploma or state-recognized GED
- Product Line Knowledge (Building Automation Equipment)
- Must be able to demonstrate strong leadership skills.
- 5-7 + years of experience as a specialist or technician in HVAC/Building Automation Controls industry
- Experience with Microsoft Office
- Must be able to demonstrate communication and organizational skills
- Must be 21 years of age and possess a valid driver's license with limited violations
- Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
Preferred Qualifications:
- Associate degree from a two-year college or technical school
- Experience with Tridium Niagara is a huge plus
- Competitor experience
- 5+ years of experience as a specialist or technician in HVAC/Building Automation Controls
- Experience supervising teams of six more
The pay range for this position is $80K - $110K and the annual incentive target is 5% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.