HUMAN SERVICES PROGRAM ANALYST - SES -
Date: Apr 18, 2025
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Requisition No: 850912
Agency: Department of Health
Working Title: HUMAN SERVICES PROGRAM ANALYST - SES -
Pay Plan: SES
Position Number:
Salary: $45,476.60
Posting Closing Date: 04/25/2025
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Open Competitive Opportunity
Specific Responsibilities:
This is a Human Services Program Analyst - SES position responsible to direct and support Family Support Workers (FSW). Work is performed under the supervision of the Community Health Nursing Consultant. This is a bilingual position fluent in English/Spanish or English/Creole. This position requires independent judgment, initiative, applying general knowledge of business practices and skill in applying instructions to accomplish various job functions. This position spends the majority of the time engaged in supervisory responsibilities. This includes communicating, motivating, training, and evaluating employees in addition to planning and directing employees' work. The incumbent has the authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action. The incumbent will also be required to develop performance expectations, meet with staff regularly to discuss performance, complete performance reviews, maintain vacation and work schedules, ensuring proper coverage, and complete timesheets. Adherence to all established Florida Department of Health Safety Procedures and Practices while in the workplace and in the community.
This position is designated as a sensitive position and is required to maintain confidential information in accordance with the Florida Department of Health (FDOH) Palm Beach County Health Department (CHD) Information Security Policy, Protocols and Procedures and Children's Services Council (CSC) Information Security Policy, Protocols and Procedures. Confidential data sets: Has access to include Clinical Information, Health Management System (HMS)-Employee Activities Record (EARS), and the Healthy Beginnings Data System (HBDS) for the purpose of running reports, entering and reviewing client data, and uses an electronic medical record database.
Coordinates visits between nurse home visitors, FSWs and program participants who require medical interpretation services. Conducts field observations of client encounters as recommended by the Healthy Beginnings System of Care. Monitors team productivity. Evaluates face-to-face services, and reviews and approves staff travel mileage expenses. Completes second-level screenings of non-English speaking HBDS client referrals. Assesses for language skills, understanding of program services and level of commitment to enroll in program services. Communicates outcomes with nursing supervisor supporting the rapid disposition of the referral. Participates in trainings and meetings as required by the FDOH, and the Children's Services Council (CSC) of Palm Beach County. Creates strong working relationships to accomplish goals of the Agency, and the Healthy Beginnings System of Care. Ensures staff attend Healthy Start, CSC mandatory education sessions and maintains training records.
Participates in continuous quality improvement. D evelops tools to measure the quality of services. Responsible to create an electronic survey, input, update, monitor, trouble shooting and complete mandatory Healthy Start Survey in the Healthy Beginnings Data System (HBDS) and Department of Health SharePoint web-based for all prenatal and infant clients in the Healthy Beginnings Nurse (HBN) Program and the Women's Health Initiative Program (WHIN). Completes and submit required report to program consultants. Coordinate staff to support in person completion of surveys for clients who are not able to complete survey electronically. Assesses and supports the professional development of staff by identifying strengths and areas for professional growth. Collaborates with community agencies. Coordinates pick-up and distribution of items designated for program participants from community partners.
Provides programmatic reports and input to the Community Healthy Nursing Consultant for strategic planning of the program. Assists in planning and conducting team meetings, team education, client case conferences, and staff meetings. Orients new staff. Develops written procedures, protocols, processes, worksheets and reporting tools as assigned.
Perform other duties as assigned.
Required Knowledge, Skills, and Abilities:
- Knowledge of Public Health practice and techniques.
- Knowledge of effective and efficient home visitation program administration.
- Knowledge of continuous quality improvement and programmatic goal setting.
- Ability to supervise, plan, organize and complete work assignments.
- Ability to develop competencies in reflective supervision.
- Ability to work independently.
- Ability to utilize problem solving techniques.
- Ability to communicate effectively.
- Ability to establish and maintain effective working relationship with others.
- Ability to operate a variety of standard office equipment such as computers and scanners.
- Proficiency in Microsoft Office applications of Outlook, Word, and Excel.
- Fluent both verbally and in writing in English/Spanish or English/Creole
Qualifications:
Licensure/registration/certification requirements: N/A
Other job-related requirements for this position:
- Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.
- Valid Driver's License.
- Travel is required in order to perform the duties of this position.
- This position works primarily in an office setting and involves sitting for long periods of time, and the moving, lifting, pushing and carrying objects up to 25 lbs., multiple times throughout the day, and occasionally working in a community setting providing home visits and involves getting in and out of a vehicle, walking up and down stairs.
( Working hours:A) Daily from 8:00 AMto5:00 PM(B) Total hours in workweek40
(C) Explain any variation in work (split shift, rotation, etc.)
- This position may be required to work before and/or beyond the normal core business hours of 8:00 AM to 5:00 PM and on weekends due to the needs of program participants.
Florida Department of Health Mission, Vision, and Values:
Mission:
To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.
Vision:
To be the Healthiest State in the Nation.
Values:
I nnovation: We search for creative solutions and manage resources wisely.
C ollaboration: We use teamwork to achieve common goals & solve problems.
A ccountability: We perform with integrity & respect.
R esponsiveness: We achieve our mission by serving our customers & engaging our partners.
E xcellence: We promote quality outcomes through learning & continuous performance improvement.
Where You Will Work:
800 Clematis Street, West Palm Beach, Florida 33401
The Benefits of Working for the State of Florida:
Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including:
- Annual and Sick Leave benefits;
- Nine paid holidays and one Personal Holiday each year;
- State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
- Retirement plan options, including employer contributions
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- Flexible Spending Accounts;
- Tuition waivers;
- And more.
For a more complete list of benefits, including monthly costs, visit .
Please be advised:
Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.
This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check. Successful completion of a drug test is a condition of employment for safety-sensitive positions.
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida . click apply for full job details