HTX Experience Specialist

Experience Specialist

JOB DESCRIPTION

Onsite

Who We Are

Within each Color Factory location, visitors are invited to experience the joy of color through interactive installations, immersive rooms, and carefully curated moments. Color Factory collaborates with artists, art institutions, nonprofits, and brand partners to tell compelling stories that make life just a little more joyful. Above all, Color Factory seeks to make art accessible for more people.

About the Experience Team

We are passionate about tapping into the joy of color through the expression of art to create experiences that make people of all ages smile, connect, remember, and feel like kids again.

We believe in color's unique ability to spark delight and to break down barriers so people can reconnect with themselves and others. Almost everyone could benefit from an injection of color and Color Factory's aim is to not only provide it, but to make it accessible and approachable for all.

About the Role

As a Color Factory Experience Specialist you'll Facilitate welcoming, inclusive, safe, and joyful experiences for Color Factory guests. You'll also:

• Engage with guests

Maintain clean and orderly spaces

Support the purchase experience in the Color Shop

Mentor and learn from Color Factory teammates

About You

You possess a friendly and accessible disposition, and create comfortable conditions to communicate, meet with, and share candid information.

You continually consider how each idea enhances or detracts from the customer experience. You don't sacrifice the customer experience for the sake of convenience or efficiency. You raise concerns when the customer experience is potentially at risk, even in difficult situations or conversations.

You believe in and promote the company values, and embody our values in words and actions. You respect and honor the diversity of the entire community.

You proactively seek opportunities to help individuals and the team get stronger. You don't hesitate to share developmental feedback and to provide encouragement when times are tough. You help others do more than they thought possible.

You generously share time, skills, and praise. You take time to engage in moments of human connection. You show genuine care for others and care for them selflessly.

You are constantly on the hunt for learning opportunities, and never feel as though you've learned everything there is to know about something.

Specific Qualifications

To be successful in this role, we recommend these qualifications:

Punctuality and reliability

Experience applicable to a fast-paced customer service environment

Inclusive and accepting of others

Open availability (including weekends & holidays)

Must be able to lift/carry 30+ lbs if physically capable

Equal Employement Opportunity

We are an Equal Employment Opportunity ("EEO") Employer. It has been and will continue to be a fundamental policy of Color factory not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.