HQE Chief Users Experience Officer with Security Clearance

Duties The Chief User Experience Officer (CUXO) will help create and drive a user experience culture in the information technology and acquisition organizations. In this position the CUXO will apply several key levers. First, the CUXO will counsel senior leaders in the development, implementation and sustainment of IT/ET and the employment of new IT/ET technologies. Second, the CUXO will define the top down scope of the Air Force's specific Digital User Experience challenges, quantify them where possible and define approaches, tools, etc. to address them. Third, for the most widely used applications, including those that are the responsibility of PEO BES and AETC, where improved UX will have a quantifiable widespread benefit, the CUXO will advise and directly influence those programs with the goal to assist their results from a UX perspective. Fourth, for experiences controlled by PEO BES and AETC that consist of Airman interactions with multiple applications, the CUXO will serve as a facilitator among the relevant programs to assist in identifying gaps an closing them. Fifth, with a focus on PEO BES and AETC, the CUXO will lead the development of core infrastructure that will help IT programs improve the UX of all digital applications. Specific duties and responsibilities for PEO BES and AETC include Counsel senior leaders in the development, implementation, and sustainment of required IT/ET programs and investments needed to maximize operations within PEO BES and AETC's AOR, recommending the most beneficial implementation through application of system analysis, enterprise IT/ET architecture, and employment of new IT/ET technologies.Define top down scope of the digital user experience challenges and how to address them: Conduct high level meta-analysis of the current state of digital user experience Develop and enterprise understanding of the most critical digital user experience touchpoint, journeys and gaps Document and communicate the "case" for change as applicable Serve key software programs as advisor and facilitator For the most widely used applications, directly influence the overall Airman experience: Serve as advisor and facilitator to the specific program managers, specifically to Improve the digital experience as needed and applicable Identify pain points and other opportunities via synthesis of data from multiple areas Implement digital user experience approaches, processes, tools, patterns, etc. For experiences that touch multiple systems serve as the "bridge" to identify opportunities to improve user experience and then close the gaps: Identify the most common user journeys that involve interactions with multiple systems Analyze these experiences via applicable methods to identify pain points and opportunities Facilitate collaboration across programs to achieve measurable results via the improved end-to-end user experience Develop and implement core infrastructure to improve the UX of all digital applications, including measurement, standards, tools, policies and other guidance, to include establishing a system/process to track digital user experience over time and identify both progress and issues. Requirements Conditions of Employment U.S. citizenship is required Males must be registered for Selective Service, see Disclosure of Political Appointments Selected candidate must file a Executive Personnel Financial Disclosure Report (OGE Form 450) in accordance with the Ethics in Government Act of 1978 Position has been designated Critical-Sensitive and the selectee must have or be able to obtain a Top Secret clearance Drug testing designated position. The incumbent is subject to random testing for drug use IAW Exec. Order 12564, dated 14 Sep 86. Position requires that the incumbent sign a Drug Testing letter and pass urinalysis testing prior to appointment. Position requires travel under conditions specified in the DoD Joint Travel Regulations. Incumbent is expected to travel on short notice to attend high-level meetings. Position may require incumbent to be available for other than normal duty hours to include weekends to support exercises and crisis planning. Position may be subject to the post-government employment restrictions of Sections 207(a) and (f) of Title 18, United States Code. Applicants in receipt of an annuity based on civilian employment in the Federal Service are subject to the DoD Policy on The Employment of Annuitants. Qualifications Eligibility will be based upon a clear showing the applicant has training, education and experience of the scope and quality sufficient to effectively carry-out the duties of the position. Candidates must exemplify the corporate perspective, leadership vision, broad experience and character needed in the SES corps not only to satisfy the immediate vacancy, but future vacancies which will occur in a variety of organizations, functions and locations. HQEs contribute in a variety of occupational fields, such as soft and hard sciences, engineering, technology, human resources, business, transformation, education, medicine, languages, and logistics. HQEs may be hired to mentor, lead, oversee, direct, manage, and or consult on DoD programs and initiatives, including high profile and fast track assignments. HQEs serve at the pleasure of the Appointing Official and may be terminated at any time. When practicable, they should be given no less than 3-days' advance notice. Additional requirements include: executive-level experience in IT/ET architecture concepts and program management to include emerging technologies not currently in use within the DoD; a high level of personal initiative, creative problem solving skills, and innovative thought; and the ability to present and defend independent positions at the highest levels of government Education Basic Requirements This standard allows eligibility through meeting either the requirements specified in the section titled Education or the requirements specified in the section titled Experience. Education: All academic degrees and coursework must be from accredited or pre-accredited institutions Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks Additional information Direct Deposit: All federal employees are required to have direct deposit. If you have questions regarding this announcement and have hearing or speech difficulties click here . Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above. You will be evaluated for this job based on how well you meet the qualifications above. Applications will be evaluated against the position requirements. Failure to meet the position duties and qualifications will eliminate a candidate from further consideration. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies. To receive full consideration, each applicant must submit the documents in the format as designated. Packages that do not include all of the required documents or meet format requirements will not be forwarded for consideration. ALL DOCUMENTS MUST BE UPLOADED IN PDF FORMAT The Qualifications Documents must be formatted using Times New Roman, size 12 font, with 1-inch margins. Do not use borders, provide photos, or list a Social Security Number on any of the Qualifications Documents. DO NOT COMBINE DOCUMENTS. A. Resume in the preferred (Limit 2 pages). Upload in PDF format . PLEASE DO NOT USE USAJOBS RESUME BUILDER. B. Most recent Notification of Personnel Action, SF-50, noting your current position, grade level and salary level (applies only to current or former civilian government employee). C. Military: Retired - a copy of your DD214 and/or Retirement orders; Active Duty - submit a Statement of Service Letter and state highest rank held date of promotion and date eligible to retire or date of retirement. Documents are required. D. (Optional): Ethnicity and Race Identification, SF-181 Form available at: E. (Optional): Self-Identification of Disability, SF-256 Form available at: DO NOT SUBMIT ANY ADDITIONAL INFORMATION: Extraneous materials such as copies of position descriptions, award cert