Warwick District Council Person Specification Job Title: Housing Adviser
Attributes Job Specific Qualifications & Experience Essential: - At least 2 years' experience of delivering customer focused quality services on face-to-face and telephone basis.
- Experience of maintaining electronic based information systems.
Desirable: - Knowledge of housing and homelessness.
- Experience of managing a client case load.
- Customer service training.
Non-Job Specific Qualifications & Experience - A minimum qualification of 3 GCSEs grade C/4 or above (or equivalent) to include English and Maths.
- Experience of drafting written correspondence to customers as well as liaising with them on a face-to-face basis and on the telephone.
- Experience of using Microsoft Outlook, Word and Excel.
Desirable: Job Specific Knowledge, Skills & Abilities Essential: - Excellent customer service skills combined with the ability to give customers confidence in service provision.
- The ability to make and communicate difficult decisions.
- Patient, understanding and able to empathise with customers who are experiencing difficult situations.
- A 'can do' attitude with a focus on problem solving.
- Excellent interpersonal and listening skills.
- Knowledge of general administrative techniques.
Desirable: - Knowledge and understanding of the broad Housing Agenda and its impact on society.
Non-Job Specific Knowledge, Skills & Abilities - Excellent interpersonal skills with a friendly, non-judgmental, approachable, sensitive and customer-oriented approach.
- Good time management and organisational skills.
- Ability to take ownership of own performance and focus on achieving targets.
- Excellent attention to detail.
- Excellent team working skills.
- Ability to negotiate.
- Good written and verbal skills including the ability to draft basic correspondence, and converse confidently with customers.
- Excellent IT skills.
- A high level of self-motivation.
Desirable: - A knowledge of local authority functions and services.
Other Requirements Essential: - Must be aware of and/or have the ability to develop an awareness of Equal Opportunities issues and to comply with Warwick District Council's Equal Opportunities Policy Statement.
- A willingness to undertake training appropriate to the job.
- A flexible approach to meet the ongoing needs of the Service Area and Council as a whole.
- Awareness and understanding of the importance of equality and the ability to translate this into daily working practices and approach.
- Willingness to work out of hours when necessary.
- A willingness to undertake training appropriate to the job.
- Positive and enthusiastic with the ability to embrace change.
- Promote and maintain a culture which places customers first and aims to deliver a high standard of service.
Desirable: - Full valid driving licence and access to a car.