About Bitter End Yacht Club
Founded in 1969, Bitter End Yacht Club (BEYC) is a fourth-generation, family-owned island outpost celebrated for its historical charm and maritime heritage. Accessible only by sea, BEYC draws adventurers, sailors, and discerning travelers from around the world. Nestled in the protected waters of North Sound on Virgin Gorda-one of the Caribbean's top-ranked islands-BEYC is a premier destination for sailing, watersports, and barefoot luxury.
Known for its vibrant, communal atmosphere and diverse activity offerings, BEYC pairs world-class service with elevated accommodations to create unforgettable experiences for couples, families, and groups alike. After a complete rebuild following Hurricane Irma in 2017, the iconic resort made its highly anticipated return in 2021, reestablishing itself as one of the Caribbean's most unique and beloved escapes.
Position: Hotel & Sales Manager
Reports to: Director of Operations
Location: Virgin Gorda, British Virgin Islands
Position Summary
The Hotel & Sales Manager plays a pivotal leadership role, combining strategic sales responsibilities with operational oversight to drive room revenue and deliver exceptional guest experiences. As the Head of Department for both Guest Services and Housekeeping, this individual ensures smooth daily operations, fosters a culture of hospitality excellence, and leads a high-performing team focused on quality, service, and satisfaction.
This role is ideal for a dynamic, hands-on hospitality professional with a passion for creating unforgettable guest journeys and a proven ability to meet and exceed sales goals in a boutique or resort setting.
Key Responsibilities
Sales & Revenue Generation
- Proactively solicit and convert hotel room sales through direct outreach, strategic partnerships, and travel agent relationships.
- Collaborate with the Marketing team and Revenue Manager to develop and launch impactful packages and seasonal promotions aimed at increasing occupancy and revenue.
- Consistently meet or exceed established sales targets and performance metrics.
- Actively promote BEYC's full range of offerings-including dining, watersports, retail, and experiences-to drive ancillary revenue and enhance the guest journey.
Guest Experience Management
- Manage all guest-related communications, from initial inquiries through post-stay follow-ups, ensuring prompt, professional, and personalized service.
- Oversee all elements of guest experience including arrivals, transfers, special requests, and in-house activities to ensure seamless and memorable stays.
- Conduct regular inspections and evaluations of guest room standards, initiating service enhancements and team coaching where necessary.
Operational Oversight
- Lead the Guest Services and Housekeeping teams, ensuring daily operations run smoothly and consistently meet brand standards.
- Partner closely with the Housekeeping Supervisor (Alisha), while maintaining overall departmental accountability and performance management.
- Serve as Evening Duty Manager on a rotating schedule, acting as the senior-most leader on property during assigned shifts.
Team Leadership & Development
- Coach, mentor, and develop team members, creating a collaborative environment rooted in accountability, growth, and excellence.
- Conduct regular training sessions and performance reviews to ensure team members are aligned with service expectations and operational goals.
- Foster a positive, guest-first culture that emphasizes teamwork, initiative, and a shared commitment to exceeding expectations.
Qualifications
Required:
- 3-5 years of experience in hotel operations and sales, preferably in a boutique or luxury resort environment
- Proven ability to lead teams and drive sales performance
- Deep understanding of hospitality service standards and guest expectations
- Excellent interpersonal, communication, and problem-solving skills
- Highly organized and proactive with the ability to manage multiple priorities
- Flexibility to work evenings, weekends, and holidays as needed
Preferred:
- Experience in remote or island resort settings
- Familiarity with property management systems (PMS) and sales CRM tools
- Background in luxury or experiential travel environments