Summary: The Hotel Sales Coordinator plays a crucial role in supporting the sales team in achieving revenue goals. This position requires a highly organized and detail-oriented individual with excellent communication and customer service skills. The Sales Coordinator will assist with a variety of tasks, including lead generation, contract management, event coordination, and administrative support.
Essential Duties and Responsibilities: - Lead Generation and Management:
- Assist in researching and identifying potential clients through various channels (e.g., online databases, industry publications, networking events).
- Qualify leads and distribute them to appropriate sales representatives.
- Maintain accurate records of all leads and sales activities in the CRM system.
- Contract Management:
- Assist in the preparation and review of contracts for group bookings and corporate accounts.
- Ensure accurate and timely processing of contracts and all necessary documentation.
- Monitor contract deadlines and ensure timely execution.
- Event Coordination:
- Assist in the coordination of all aspects of on-property events, including meetings, conferences, and social gatherings.
- Liaise with clients, internal departments (e.g., catering, housekeeping, engineering), and external vendors to ensure smooth event execution.
- Prepare event orders, banquet event orders (BEOs), and other necessary documents.
- Administrative Support:
- Provide general administrative support to the sales team, including scheduling appointments, managing calendars, and preparing reports.
- Handle incoming calls and inquiries from clients and potential clients.
- Assist with the preparation of sales presentations and proposals.
- Maintain accurate records of all sales activity and client interactions.
- Customer Service:
- Build and maintain strong relationships with clients.
- Provide excellent customer service to all clients, both internal and external.
- Resolve client issues and complaints promptly and effectively.
- Other Duties as Assigned:
- Participate in team meetings and training sessions.
- Stay abreast of industry trends and best practices.
- Assist with other duties as assigned by the Director of Sales & Marketing.
Qualifications: - High School Diploma or equivalent required; Associate's or Bachelor's degree in Hospitality Management or a related field preferred.
- 1-2 years of experience in a sales support or administrative role, preferably in the hospitality industry.
- Excellent communication and interpersonal skills, both written and verbal.
- Strong organizational and time management skills with the ability to prioritize tasks and meet deadlines.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Experience with Customer Relationship Management (CRM) software preferred.
- Strong attention to detail and accuracy.
- Ability to work independently and as part of a team.
- Excellent customer service orientation.
Benefits - Family Focused Culture
- Development and Promotion Opportunities
- Competitive Pay
- Health, Vision, Dental and Supplemental Insurance
- Paid Vacation and Holiday Pay
- 401k
- Uncapped Employee Referral Program
- Free Parking
- Employee Meals
- Hilton Travel Discounts
About Tara and Uncompromised Hospitality Tara owns, develops, and manages all of its hotels. Our family's business was started in 2003 with a single hotel. We still operate that hotel today along with many others including the one you are interested in working at. We believe this long-term ownership model aligns us with our Guests and our Team Members and helps us get closer to executing our mission. Our mission is to Deliver Uncompromised Hospitality. Recruiting, training and developing outstanding Team Members is the only way to do this.
We believe that the hospitality industry is fundamentally about people. People are central to the success of our organization. That means that no matter your role or title, you have a role in the success of your hotel and ultimately the entire organization. Regardless of your position, a Guest Services Agent, a Room Attendant, or a Breakfast Server, we share the common mission of Delivering Uncompromised Hospitality.
Our hotels need talented individuals to accomplish this mission. We also want our Team Members to be personally successful and it is our goal to help them develop as they progress in the hospitality industry. As a growing company we recognize the need for talented individuals and are always looking for those that show potential to grow along with us.
Tara views its Team Members as being an integral part of the company. Their commitment to guest satisfaction and attention to detail is needed to ensure that we Deliver Uncompromised Hospitality.