DUTIES & RESPONSIBILITIES Provides exceptional, STAR Service to ensure overall guest satisfaction.
- Performs the steps of STAR Service, which include:
o Smile and Greet
o Take Care of Needs
o Anticipate, Ask and Act
o Remember to Thank and Close
- Performs the position-specific STAR service expectations, as outlined by the department.
Cleans and sanitizes guest rooms to enhance the guest experience at Shooting Star Casino, Hotel & Event Center.
• Performs overall cleaning and sanitation of hotel rooms, including dusting, washing, vacuuming and mopping/wiping of walls, woodwork, carpets, and furniture according to checklist.
• Rotates mattress encasements, pillow encasements, shower curtains and bedspreads according to schedule and guest needs.
• Inspects guest rooms for left items and returns all lost and found items to the Housekeeping Office.
• Keep a clean & tidy workspace for their carts as well as the cart rooms.
Ensures guest rooms are properly stocked with amenities to ensure a comfortable stay at Shooting Star Casino, Hotel & Event Center.
- Replenish supplies such as drinking glasses, paper supplies, toiletries etc. to maintain par level of items going into the room by room type.
- Report any missing items from hotel rooms & turn into Lead or Supervisor.
- Stocks cart, counts, folds and carries linens.
Cleans hotel areas as assigned to enhance the overall experience and enlighten the guests stay.
- Remove disposable items from storerooms, lobby, office areas, and corridors.
Listens and responds to guest concerns in a timely fashion to maintain a high level of guest satisfaction.
- Does "knock & talk" on stayover rooms to verify guest needs & ensure guest satisfaction.
- Refers guests to the appropriate department or function for issue resolution.
Performs other duties and responsibilities as required or assigned.