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Job Title: Night Auditor
Location: Element Nashville Airport Hotel
Job Type: Full-Time
Reports To: AGM / General Manager
Job Summary:
The Night Auditor is responsible for overseeing hotel operations during overnight hours, balancing daily financial transactions, and ensuring a smooth transition between business days. This role requires strong attention to detail, excellent customer service skills, and the ability to handle guest inquiries and concerns efficiently.
Key Responsibilities:
Guest Services:
Greet and assist guests with check-in and check-out processes.
Address guest inquiries, requests, and complaints in a professional manner.
Provide information about hotel services, policies, and local attractions.
Financial & Audit Duties:
Reconcile and balance daily transactions, ensuring accuracy in hotel accounts.
Post room charges, taxes, and other expenses to guest accounts.
Generate financial reports and prepare daily revenue summaries.
Process payments, verify cash deposits, and handle billing discrepancies.
Security & Operational Duties:
Monitor hotel security, ensuring guest safety and responding to emergencies.
Conduct regular property inspections to ensure cleanliness and proper functioning of hotel facilities.
Assist with overnight housekeeping or maintenance issues as needed.
Administrative Duties:
Prepare reports for management, detailing daily financial and operational activities.
Maintain accurate records of guest transactions and audit logs.
Assist with setting up reservations and updating room availability.
Qualifications & Skills:
Previous experience in hospitality, accounting, or customer service preferred.
Proficiency in hotel management software (e.g., Opera, PMS, or similar systems).
Strong numerical and analytical skills for financial reconciliation.
Excellent communication and problem-solving abilities.
Ability to work independently with minimal supervision.
Strong attention to detail and organizational skills.
Work Environment & Schedule:
Night shifts 10PM-6:30AM
Standing for extended periods and occasional light lifting.
Work in a fast-paced hospitality environment.
Compensation: $17
Benefits may include paid time off, and employee discounts.
Date Posted: 23 April 2025
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