Job Title: Hotel Night Auditor/Evening Front Desk Agent
Location: Comfort Inn & Suites, Hermiston, OR
Position Type: Full-Time/Part-Time
Job Summary: The Comfort Inn & Suites in Hermiston is seeking a detail-oriented and customer-focused Night Auditor/Evening Front Desk Agent to join our team. As the first point of contact for guests during the evening and night shifts, the Night Auditor plays a key role in providing exceptional customer service while maintaining the integrity of hotel operations during off-hours. This role involves balancing guest needs with administrative duties to ensure smooth operations overnight.
General Schedule: - Night Auditor - Friday & Saturday 11PM-7AM
- Evening Front Desk - Monday & Tuesday 3PM-11PM / 1PM-9PM
- Other Shifts/Days as needed.
Key Responsibilities: - Guest Services:
- Greet and check-in guests with a friendly and professional demeanor.
- Provide guests with accurate information about hotel amenities, services, and local attractions.
- Handle guest inquiries, requests, and complaints promptly and efficiently.
- Ensure the safety and security of hotel guests and property during the evening and night hours.
- Night Audit:
- Perform nightly audit functions to ensure accurate revenue reporting and hotel financial records.
- Reconcile guest accounts, verify and balance daily transactions.
- Prepare daily reports for management, including financial summaries and discrepancies.
- Process all guest charges and payments, including room rates, taxes, and any incidental charges.
- Administrative Duties:
- Complete end-of-day procedures including billing, room revenue, and balance sheets.
- Maintain and update hotel records, including guest reservations, cancellations, and special requests.
- Ensure compliance with all hotel policies, procedures, and safety regulations.
- General Front Desk Operations:
- Answer phone calls and emails promptly, offering assistance and resolving any inquiries.
- Handle check-outs and provide guest receipts.
- Assist with room assignments, reservations, and tracking inventory.
- Perform light housekeeping duties (i.e., restocking guest supplies) as needed.
- Security & Safety:
- Monitor hotel property via security cameras and patrol the premises to ensure safety and security.
- Respond quickly to emergency situations, ensuring the safety of all guests and staff.
- Ensure proper handling of keys, maintaining guest confidentiality and privacy.
Qualifications: - Previous hotel front desk experience is preferred, but not required.
- Strong attention to detail and ability to perform accounting and administrative tasks.
- Excellent communication and customer service skills.
- Ability to work independently with minimal supervision.
- Comfortable handling cash and processing financial transactions.
- Flexible schedule with the ability to work overnight, weekends, and holidays.
- Knowledge of hotel reservation systems and basic computer skills preferred.
- Ability to remain calm and professional during stressful or emergency situations.
Physical Requirements: - Must be able to sit or stand for extended periods.
- Occasional lifting and carrying of supplies (up to 25 lbs).
- Ability to navigate stairs and walk the premises for security purposes.
Why Comfort Inn & Suites Hermiston? At Comfort Inn & Suites, we pride ourselves on offering a welcoming, supportive, and team-oriented environment. Join us and be part of a great team that values your contributions, supports your growth, and ensures a positive experience for both our guests and staff.