Join Our Team: Lead Guest Service Representative SpringHill Suites by Marriott - Springfield, MO
SpringHill Suites by Marriott is proudly managed by O'Reilly Hospitality Management, LLC (OHM).
At OHM, we are:
- A forward-thinking and growing company offering opportunities to engage your passions through sustainability efforts, health and wellness, community involvement, and philanthropic outreach efforts.
- Committed to empowering team members throughout all levels of leadership. Every team member has the opportunity to contribute in a unique way, making a real impact.
- Seeking supportive, collaborative, relationship-builders to join our team.
What We Offer: - 401(k) and Roth IRA matching - available to both full-time and part-time team members.
- Health, dental, vision, and life insurance options.
- Paid time off, including paid parental leave.
- Growth potential and career advancement opportunities.
- Hotel and restaurant travel perks and discounts.
Essential Responsibilities: - Assume responsibility for assigned team members in the absence of the manager; assign work and ensure proper training and performance.
- Greet guests in a friendly and warm manner.
- Register and assign rooms to guests.
- Issue room keys and provide instructions to bell staff or directly to guests, maintaining confidentiality of room numbers.
- Transmit and receive messages using telephone, fax, and switchboard.
- Answer inquiries pertaining to hotel services, guest registration, and information on shopping, dining, entertainment, and travel directions.
- Maintain records of room availability and guests' accounts.
- Compute guest bills, collect payments, and make change.
- Make, confirm, and cancel reservations for guests.
- Post charges such as room, food, liquor, or telephone manually or by machine.
- Make restaurant, transportation, or entertainment reservations for guests.
- Deposit guests' valuables in hotel safe or safe-deposit box.
- Understand and enforce the hotel's credit policies.
- Account for all cash and make deposits in accordance with company policies.
- Communicate effectively with other front office and hotel departments.
- Report for scheduled shifts on time and in uniform, in accordance with company policy.
- Comply with all company policies and procedures pertaining to this position and its duties.
- Embrace OHM's culture pillars: O'Reach, OHX Experience, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety.
- Perform other duties and responsibilities as required or requested.
Skills & Abilities: - Strong leadership, management, organizational, and communication skills.
- Ability to identify and resolve problems efficiently.
- Excellent verbal and written communication skills.
- Ability to deliver results.
- Ability to work well with, and motivate, a variety of personality types while maintaining tact and diplomacy.
- Ability to multitask and prioritize effectively.
- Experience with relevant brand-specific property management systems (PMS).
- Proficiency in computer skills, including Microsoft Word and Excel.
Education & Experience: - High school diploma or GED preferred.
- Hospitality customer service experience preferred, but not required.
- Preferred: One year of night audit experience, two years of front office operations experience, and one year of direct sales or retail sales experience, or an equivalent combination of education and experience.
Hours: - Due to the nature of the business, scheduling may vary and include nights, weekends, and holidays.
Physical Requirements: - Standing for long periods of time.
- Light work: exerting up to 40 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
- May be required to lift in excess of 40 pounds on occasion.
Work Conditions: - Inside work environment; not substantially exposed to adverse conditions.