Hotel Front Desk Supervisor

We're in search of a hotel front desk manager that will provide exceptional service, so every guest who stays with us becomes a repeat customer. You'll be the face of the operation and the first person guests see when they come through the doors. You'll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If you have previous hospitality experience and you're looking for a leadership opportunity on an already fantastic team, apply now. Responsibilities:
• Lead operations at the front desk and make sure guests have an exceptional stay
• Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints
• Gather financial information and generate occupancy reports for the general manager
• Hire, train, and supervise front desk staff, including concierge, front desk agents, and ensure they provide excellent guest services and enforce hotel policies Qualifications:
• Hospitality experience of at least 1 year is required for this role
• At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field
• Possess excellent management skills, communication skills, and multitasking skills
• Experience with MS office and bookkeeping skills desired
• Must possess a high school diploma or equivalent certification (GED) Compensation: $15 - $17 hourly

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