What You'll Do: This career defining position will focus on adhering to established procedures, compliance with all
Brand Standards of Operations and heavy emphasis on
Guest Satisfaction programs for the property. The individual chosen for this opportunity will support the
Night Audit function, assist with forecasting, control and order supplies for the
Market Place and reconcile financial transactions.
You will be at the center of the hotel's universe - the front office. You will have an opportunity to stretch your leadership muscles: as the front desk team leader, you'll be responsible for ensuring effective collaboration and teamwork among front desk staff. In addition, you'll get a glimpse of the business side of the front office: staffing, scheduling, and expense management are all also vital pieces of your development and growth as a leader.
Here are a few other tasks you'll be responsible for on a daily basis:
Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism
- Providing training and guidance for front desk staff on hotel standard operating procedures and departmental standards.
- Stepping in to complete daily hotel front desk tasks.
- Assisting Guest Services Manager with monitoring performance and attendance.
- Balancing daily paperwork: Cash drawer, deposits, reconciling credit cards and submitting batches.
If you are a high energy driven individual that enjoys interacting with internal and external guest, then this opportunity is perfect for you. We're waiting for you to join our team
Where You've Been: Our ideal candidate will have at least
2-3 years of hotel
Front Office experience combined with an exemplary supervisory skill set. Attention to detail, strong leadership skills and excellent written and oral communication skills are attributes that are required for this position. We're looking for someone with a High School diploma (or equivalent) and one to three years of related experience. No wallflowers wanted-you must be able to contribute to a collaborative and diverse team dynamic while quickly assessing situations and creating effective resolutions to problems. A passion for customer service is an absolute must.
When You're Here: Sometimes you'll be behind a desk-but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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