Hotel Front Desk Receptionist

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now. Responsibilities:
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Handle customer complaints as necessary
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment Qualifications:
• Has experience answering telephone calls and troubleshooting stressful situations
• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• High school diploma, GED, or equivalent
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Must be able to stand on your feet for 8 hours during a typical shift
• Please only apply if you meet each of these criteria Compensation: $12.50 hourly

• Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment