Hotel Front Desk Manager

As the Hotel Front Desk Manager, you will lead the front desk team to ensure exceptional guest experiences while maintaining smooth daily operations. This role requires strong leadership, problem-solving skills, and a commitment to upholding the hotel's vision, mission, and values. You will oversee staff training, customer service, and administrative responsibilities, acting as a key liaison between the team and guests. This position requires availability to address operational needs as they arise. Responsibilities:
• Communicate daily with team members to maintain high service standards and foster teamwork.
• Walk/be present on the property, especially during shift changes, to ensure daily priorities are communicated, which will equip individuals and the team for success.
• Train, mentor, and supervise front desk staff to deliver excellent guest service.
• Promoting and marketing the business.
• Perform administrative duties in the office such as correcting/confirming timecards and following up on assigned brand or operational checklists and training. Qualifications:
• High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
• Strong knowledge of general hotel industry practices and policies
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Compensation: $17 - $19 hourly

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