Hotel Front Desk Clerk

Description

Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team. You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today.

Responsibilities

• Field customer complaints when necessary

• Bookkeeping: keep accurate records of all hotel guest account information

• Communicate with housekeeping to make sure guest rooms are ready

• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers

• Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests

Qualifications

• Well-versed in taking telephone calls and handling stressful situations

• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred

• Must have graduated high school, received a GED or equivalent

• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills

• Exhibits working knowledge of Microsoft Office and reservation management systems