Hotel Front Desk Attendant

Description

We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property's vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience.

Candlewood Suites St Charles

Extended Stay America Fenton

Responsibilities

• Take reservations in person, via email, or over the phone, including group bookings.

• Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.

• Manage guest check-ins and check-outs appropriately

• Provide guests with information about hotel amenities, dining, and travel directions.

• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift

Qualifications

• Proven customer service experience with a strong guest-focused mentality

• Availability to work flexible schedules, including weekends and holidays.

• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint

• Physical ability to stand, walk, and lift up to 25 pounds as needed.

• Experience in hospitality or customer service is preferred but not required.