Hotel Front Desk Attendant

Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now. This is a part time position with light houseman duties.

Responsibilities

• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information

• Mitigate customer complaints as needed

• Bookkeeping: keep accurate records of all hotel guest account information

• Connect with the housekeeping department to ensure guest accommodations are ready

• Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests

Qualifications

• Must have graduated high school, received a GED or equivalent

• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred

• Working knowledge of Microsoft Office and reservation management systems

• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills

• Well-versed in taking telephone calls and handling stressful situations