Hotel Front Desk Attendant

Description

We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property's vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience.

Responsibilities

• Operate hotel switchboard, take calls and provide information and transfer calls

• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift

• Take reservations in person, via email, or over the phone, including group bookings.

• Greet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration process

• Provide guests with information about hotel amenities, dining, and travel directions.

Qualifications

• Physical ability to stand, walk, and lift up to 25 pounds as needed.

• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Availability to work flexible schedules, including weekends and holidays.

• Strong customer service skills with a guest-focused approach.