Hotel Front Desk Attendant

Description

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest's stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel's vision, mission, and core values. Part-time.

Responsibilities

• Manage guest check-ins and check-outs appropriately

• Greet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration process

• Contact housekeeping and/or maintenance departments when a problem is reported and perform basic maintenance so as to minimize out of order rooms

• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift

• Operate the hotel switchboard, answer inquiries, and transfer calls as needed.

Qualifications

• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint

• Experience in food service or hospitality is preferred but not required-we welcome applicants at all experience levels.

• Strong customer service skills with a guest-focused approach.

• Availability to work flexible schedules, including weekends and holidays.

• Physical ability to stand, walk, and lift up to 25 pounds as needed.