Hotel Assistant General Manager

Marriott management experience required

We are looking for an experienced assistant general manager with solid leadership abilities who can grow with us. You will collaborate with our general manager to plan and oversee the hotel's daily operations, and assume the GM responsibilities in their absence. This position is responsible for managing employees and ensuring our guests have an excellent experience with our services.

Our ideal candidate is passionate about customer service while also maintaining the hotel's budget and quality standards. You must have 3 years of MARRIOTT management experience in the hospitality industry, and a bachelor's degree in hospitality management is strongly preferred. Apply today if this sounds like an exciting new opportunity for you.

Reports to: General Manager

Purpose for the Position: The Assistant General Manager is responsible for assisting the General Manager in all aspects and operations of the hotel. This role is an ambassador for the hotel, which entails providing strong leadership and strategic planning with all departments in support of our service culture.

• Be a coach, teacher, and mentor that encourages growth and innovative thinking.
• Lead and empower team members to achieve outstanding satisfaction scores and reviews.
• Be highly visible to team members and guests for engagement and proactive problem resolution.
• Work a flexible schedule based on the hotel's business needs and be available to cover shifts in any department as needed or scheduled by the General Manager.
• Recruit, hire, and cross-train individuals within the hotel to encourage a stimulating environment.
• Establish and uphold operational structure, consistency, employee morale, and internal growth opportunities.
• Understand, engage, and lead all reporting team members.
• Be a team builder that encourages an inviting atmosphere, with a lead by example management style.
• Be an effective communicator and communicate thoroughly.
• Hold all team members (Including yourself.) accountable by focusing on performance and measurable results.
• Organize, conduct, and engage in team meetings to keep team members current with necessary information.
• Practice effective time management to prioritize as relative duties pertain to the team and business.
• Understand all financial aspects of the business, including a strong comprehension of P&Ls and budgeting guidelines as determined by the General Manager.
• Assist and engage in ongoing profitability, ensuring the hotel's revenue targets are met and exceeded.
• Aid in the development of property budgets and forecasts with a strong understanding of the immediate and surrounding markets.
• Constantly manage room inventories and identify additional revenue opportunities.
• Practice fair and consistent Human Resources procedures with detailed documentation. Ensure compliance with all federal, state, and local employment laws.
• Establish and contribute to new goals for the hotel and team keeping everyone engaged and motivated.
• Conduct day-to-day business with integrity, making decisions on behalf of the hotel, team, and guests.
• Assist the General Manager and Sales Team in developing creative Sales and Marketing strategies for a competitive advantage.
• Utilize social media on behalf of the hotel for community engagement and Sales and Marketing strategies as determined by the General Manager.
• Think and plan long-term as it relates to the company, market, economy, and competition.
• Operate with an entrepreneurial attitude and work ethic.
• Establish relationships within the community through business networking groups and Chambers of Commerce as required by the General Manager.
• Travel may be required for adequate community engagement, as well as for various trainings and conferences.

$45,000

Supervisory Responsibility: Hires, trains, and supervises full-time, part-time, and/or temporary workers.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• Possess excellent organizational skills, communication skills, and problem-solving skills
• 3+ years of experience working in a hotel or the hospitality industry required

• This role requires a strong emphasis on putting the guest first and providing exceptional customer service.
• Previous experience managing a team is required; preferably in a hospitality role such as a department manager.
• You must have a high school diploma or GED; bachelor's degree in hospitality management, or a related field.

Physical Demands: Lifting 30 lbs. maximum and occasionally lifting and/or carrying such articles as dockets, ledgers, and small tools. Walking, standing, reaching, handling, feeling, talking, hearing, and seeing are required.

To do this kind of work, you must be able to:

• Be an outgoing and welcoming personality for the Hotel.
• Use logical thinking and personal judgment to perform a variety of office tasks that require special skills and knowledge.
• Make decisions based on your own judgment and company policy.
• Follow instructions without supervision.
• Speak and write clearly and accurately.
• Be available for work during days, evenings, weekends, and holidays.

TownePlace Suites Albany Georgia is a modern all-suite Marriott hotel that takes delight in providing excellence in guest service, and a clean, thoughtful stay for our guests. Our team is provided a full range of benefits and enjoys an upbeat team-driven environment.

Compensation details: 0 Yearly Salary

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