At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.
Come help us unlock the power of the Infrastructure Operations through AI & Automation.
The Cloud and Connectivity organization is actively looking for Multiple Hosting Operations Engineer to join them. Do you like to solve challenges and have an interest in large scale impact? Would you like the ability to impact a global public and private cloud infrastructure operations through AI and Automation? If so, please apply.
What You'll Be Doing
We are seeking multiple Hosting Operations Engineers with demonstrated ability to support and lead enterprise Infrastructure and Cloud operational environments. The ideal candidate will play a critical role in maintaining system stability, automating operational tasks, and ensuring high availability for critical workloads. This position requires both in-depth technical expertise and a proactive approach to problem-solving and operational excellence.
You will work in our Infrastructure Hosting Platform area leading the global technical operations of Data Center and Colo facility capabilities for Lilly. Additionally, you would be one of the senior Data center platform operations engineer working with the Lilly Infra Engineering teams, Manufacturing engineering, and Facility Engineering team on strategy for on-premises private cloud and Advanced Computing needs.
This role will work with the latest Private cloud IaaS and Advanced AI/CPU infrastructure. In addition, this lead will have the opportunity to improve our Data Center and Colo services via better power/heat layout, monitoring/alerting, availability planning. Our goal is to improve all aspects of our infrastructure availability and reliability through repeatable patterns, new architectural designs, improvements in observability to prevent outages to help increase value across the organization. The role will also provide mentorship and direction to our global Lilly operations SMEs and other platform infrastructure operations SME to deliver the daily operations associated with this area.
How You'll Succeed
Be Bold: You will drive Infrastructure Operations to never have to fix the same problem twice through adoption of AI OPS, Event Driven Automation, and robust Observability.
Be Fast: You will accelerate initiatives in areas such as: Infrastructure AI OPS automation, cloud IaaS management, and cloud infrastructure as code to enable critical business projects.
Be Proactive: You will have groundbreaking chances to transform our operations processes using proactive, predictive, and automated AI & Observability capabilities.
Be Your Best: You will bring a high learning agility and Infrastructure operations / engineer skills to help us enable the Lilly Technology strategy, identifying tech opportunities, and accelerate our AI OPS journey.
What You Should Bring
Technical expertise and leadership to turn ideas and concepts into operation solutions.
Data Center Facility, Server, network or Cloud certifications are a bonus, or we are willing to help you develop.
Experience supervising the daily operations, maintenance and monitoring of data center facilities, including server, network, and cloud infrastructure.
Demonstrated ability to work closely with other teams, including development, network, and security teams, to ensure seamless integration and operation of systems.
Technical leadership supporting enterprise grade data center infrastructure solutions and leading the deployment at multiple global locations.
Consistent track record of high quality, agile focused, team-based solution delivery.
Excellent analytical, problem solving and communication skills, working across global and diverse teams.
Basic knowledge of Cloud Infrastructure services.
Prior experience following ITIL-based incident, problem, and change management processes using ServiceNow.
Experience addressing critical incidents and conducting detailed root cause analysis to prevent repeated occurrences.
Ability to coordinate change process, ensuring minimal impact to production environments.
Solid ability to maintain comprehensive documentation of system configurations, procedures, and troubleshooting guides. Shown ability to deliver training to the team as needed.
Experience leading operations of a global large-scale Infrastructure service.
Basic requirements
Bachelor's degree in computer science, Information Technology, or related technical field.
4 to 7+ years' experience as a hosting or data center operations Engineer
Additional Information:
Hybrid role located in Indianapolis, IN (relocation required).
Expected US business hour with potential for project needs for evening and weekends.
Less than 10% travel.
Organization Overview
Lilly IT builds and maintains capabilities using cutting edge technologies like most prominent tech companies. What differentiates Lilly IT is that we redefine what's possible through tech to advance our purpose - creating medicines that make life better for people around the world, like data driven drug discovery and connected clinical trials. We hire the best technology professionals from a variety of backgrounds, so they can bring an assortment of knowledge, skills, and diverse thinking to deliver innovative solutions in every area of our business.
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form ( ) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.
Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women's Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.
Actual compensation will depend on a candidate's education, experience, skills, and geographic location. The anticipated wage for this position is
$63,750 - $145,200
Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly's compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.