Hospitality Operations Manager - Luxury Private Club NYC
Location: New York, NY
Type: Full-Time On-site
Compensation: Competitive salary + full benefits (medical, dental, vision, 401k)
About the Opportunity
Our Client an exclusive, high-end private membership club in NYC is seeking an experienced Hospitality Operations Manager to support daily operations across multiple premium venues. This is a rare opportunity to join a world-class team delivering tailored, elevated experiences in a luxury environment blending modern French and Japanese influences.
Key Responsibilities
Customer Experience
- Build strong relationships with members through personalized service
- Deliver exceptional bottle and drink service aligned with luxury standards
- Resolve guest concerns with professionalism and urgency
- Maintain an immersive, polished environment
- Train and lead staff in delivering consistently high-touch service
- Support day-to-day operations, staff scheduling, and inventory
- Maintain cleanliness and visual presentation across all venues
- Effectively multitask in a fast-paced nightlife environment
- Address and resolve guest concerns in real time
- Assist with hiring, training, and supervising front-of-house staff
- Mentor team members and lead by example
- Conduct ongoing training aligned with updated policies and standards
- Foster a positive, professional workplace culture
- Support marketing initiatives, promotions, and private event execution
- Ensure strict adherence to alcohol service laws, safety codes, and fire regulations
Qualifications & Skills
- Proven leadership in luxury hospitality, nightlife, or private clubs
- Experience in private membership dining highly preferred
- Energetic, social, and guest-focused personality
- Excellent verbal and written communication skills
- Strong problem-solving, organizational, and multitasking abilities
- Tech-savvy (MS Word & Excel) with solid operational know-how
- Ability to manage labor, food, and beverage costs
- Flexible availability, including evenings, weekends, and special events
Schedule
Tuesday-Saturday 4:00 PM - 3:00 AM
(Some flexibility required for private events or operational needs)