This role serves as primarily a floor management role for our tasting room. We have a strong preference for someone with a food service background in an upscale environment.
Job Type: Full-time
Pay: $24-28/hour depending on experience level, plus sales and club commissions
Responsibilities:
- Responsible for the operations and performance of the tasting room.
- Responsible for the management and well-being of our tasting room employees, including associates, servers, bussers, and cleaning staff.
- Responsible for opening and/or closing location, including locking and unlocking, setting alarms, and ensuring everyone is off property.
More specific tasks/roles:
- Must have prior restaurant experience, preferably in a fine dining or upscale full service environment.
- Lead all tasting room and restaurant staff, and demonstrate professionalism at all times.
- Manage the maintenance of the tasting room in terms of wine inventory, functioning systems, and overall look & feel.
- Responsible for staffing tasting room sections and understanding overall scheduling procedures of staff.
- Responsible for networking and participating in the wine community as a brand ambassador of Roblar and to identify individuals that could be a good fit for the Company.
- Assisting with onboarding and training any new staff.
- Having a thorough understanding of the POS software.
- Assisting with cash handling, including deposits and handling change.
- Foster relationships with tasting room staff, communicating important items to them from daily notes to overall sales performance.
- Assist with answering inquiries relating to tasting room and tasting room events via company emails, as well as assisting with responding promptly to phone messages and other inquiries.
- Respond to and follow-up on outreach from guests who have visited our tasting room (ie questions about wines, refunds, experiences, etc.)
- Keep supplies up to date.
- Constantly be thinking about new and exciting ways to improve and stay ahead of the curve.
Benefits:
- Medical, dental and vision insurance, per the Company Policy
- Sick time, per the Company Policy
- Vacation time, per the Company Policy
- Paid holidays, per the Company Policy
- Employee discount and additional perks
- Paid training
- Optional CalSavers savings program