Hospitality Manager
F1 Arcade is the world's first official Formula 1 social entertainment venue, where high-octane excitement meets exceptional hospitality. Each meticulously designed venue features up to 90 state of the art full motion F1 racing simulators, a world-class food menu and open kitchen, an enormous cocktail and champagne bar, along with private and semi-private event spaces, perfect for all group sizes. Whether or not you're a racing fan, this is a social gaming experience like no other.
Role Overview As our Hospitality Manager, you will report directly to the General Manager and play a pivotal role in delivering top-tier service and creating a world-class gaming experience. You'll oversee daily front-of-house management shifts, ensuring our guests enjoy every moment they spend with us.
Your mission? To build a stellar service foundation, foster talent, and keep the adrenaline pumping both on and off the track. Attention to detail, excellent communication, and a knack for maximizing financial performance are key.
Specifics of the role Salary: $70,000 + Performance Based Bonus
Location: F1 Arcade, Philadelphia
Hours of work Varied Shifts
Reporting to: General Manager
What's in it for you? - Accelerate Your Career: Enjoy a competitive annual salary package of $70,000+ coupled with performance-based bonuses that reward your contributions and drive.
- Fuel Your Well-Being: Access comprehensive medical, dental, and vision plans for you and your team, ensuring your health and happiness on and off the track.
- Balance and Flexibility: Prioritize your well-being with generous holiday allowances, paid time off, and a supportive work environment that values your personal and professional growth.
- Chart Your Course to Success: With our ambitious expansion plans, the sky's the limit. Join us now and seize the opportunity to shape the future of entertainment with future 401K options, company stock, and more.
- Ready to join the race to success? Apply now and be a part of the F1 Arcade revolution. Buckle up, because your dream job is just around the corner.
Key responsibilities of a Hospitality Manager are:
- Supervise daily shift operations to ensure smooth sailing.
- Execute F1 Arcade's marketing initiatives, promotions, private events, and race watch parties with flair.
- Drive sales through exceptional service, talent development, and spotting opportunities.
- Manage the venue budget and create service and runner schedules.
- Address team member issues and complaints with tact and efficiency.
- Develop your team with regular meetings and one-on-ones, providing ongoing performance coaching.
- Adhere to company procedures, including cash handling and crisis management.
- Ensure top-notch food and beverage quality through regular checks and tastings.
- Hire, train, and nurture team members to ensure a high retention rate.
- Understand and report on Workers' Compensation and General Liability claims accurately.
The ideal Hospitality Manager will have the following skills:
- 2+ years in management within a high-volume restaurant or entertainment setting.
- Must demonstrate all the three core values of the F1 Arcade team:
Pursuit of Excellence Positive Energy Conscious Integrity - Ready to roll with an average of 55 hours per week.
- Proven ability to manage and motivate a large team, handle tough situations, and maintain high standards.
- Strong organizational, interpersonal, and communication skills. Financial acumen to interpret a P&L statement is a must.
- Hospitality management degree preferred, but not required.
- Comfortable with computer systems and various software.