We're seeking a Hospitality Coordinator to join our Operations team. The Hospitality Coordinator will report directly to the Venue Manager.
Please note: The candidate must currently reside in the UK and be able to work in the UK without sponsorship.
What You'll Do:
- Effectively communicate via verbal and written correspondence with all levels of employees and clients; exhibiting GRIT in all interactions
- Work dynamically and prioritize departmental functions to meet deadlines
- Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner
- Enter and input visitors
- Problem-solving/requests at the desk
- Liaison with the Operations Team along with WP-Members; assist with Robin (Room Booking) reservations, catering orders, building requests (badges, tickets, work orders), sorting/delivering mail & packages, and Onboarding new WP-Members
- Lead show rounds when applicable
- Assist with service execution; set-up and breakdown, and support during peak periods
- Assist with coordination for setup and execution of all functions with the Service, Production, Technology, Customer Success, and Culinary departments
- Keep Welcome Desk clean/organized; responsible for badge printing and stocking of materials
- Keep coat room clean/organized
- Orchestrate and set up Surprise & Delights for WP-Members and/or Site Tours
- Order office supplies
- Check-in guests with proxy click and show reception/nourish area
- Escort meetings guests when needed
- Manage lost and found
- Building Requests- Cleaning
- Assist the Conference & Events Manager and Chef with scheduling and administrative responsibilities
- Create and maintain positive relationships with building management and landlord partners
- Develop and maintain positive client relationships
- Ensure Standard Operating Procedures and Brand Standards are being adhered to and support any updates accordingly when applicable
- Platform use in: Salesforce WXM Portal, ProxyClick, Envoy, GoParrot, Square, Robin, ZenDesk, Microsoft (word, PowerPoint, excel), and Outlook
What We Look For:
- Ability to work effectively with clients
- Flexible and long hours sometimes required
- Ability to move, lift, carry, push, pull and place objects up to 25 pounds without assistance
- Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
- Ability to stand, sit, or walk for an extended period of time
- Basic knowledge of Audio/Visual equipment set up and usage