Hospitality Associate

At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that's built on a foundation of trust, dignity, respect, responsibility and clinical excellence.

Summary:

Act as a liaison between the patient, family and nursing staff to translate a verbal food selection order into electronic tickets sent to the kitchen. Utilize professional phone etiquette and appropriate scripting to conduct incoming calls from internal and external customers. These incoming calls consist of patient meal selections, nursing inquires, inter-departmental inquires, meal scheduling, and additional questions regarding food and nutrition department services. Follow up calls are conducted based on specific patient needs such as diet progression, interface issues between EMR and nutrition department services. In addition, the hospitality associate must have baseline computer skills and advanced knowledge of variety of diets and food selections. Utilize and process EMR diet orders and subsequently enter information in the nutrition management system.

Minimum Qualifications:

Other information:

Required - 1 year - Related Field; Or - 1 year - Call Center; Or - 1 year - Customer Service.

Education:

Essential:

• HS Graduate or Equivalent GED

Nonessential:

• Associates Degree

Education equivalent experience:

Essential:

• Required - High School or Equivalent; Preferred - Associates

Nonessential:

• Required - High School or Equivalent; Preferred - Associates

Credentials:

Nonessential:

• Food Handler

Credential equivalent experience:

Nonessential:

• Preferred - Food Handler

Facility:

BayCare Health System, Food And Nutrition Services-SJH

Location: St Josephs Main and Childrens

Status: Full Time, Exempt: No

Shift Hours: 8 hrs

Shift: Shift 4

Shift 1 = Days, 2 = Evenings, 3 = Nights, 4 = Varies

Weekend Work: Every Other

On Call: No

How often will this team member be working remotely? Never

Equal Opportunity Employer Veterans/Disabled

Position Hospitality Associate

Location Tampa:St Josephs Support Services Full Time

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