Hospitality Associate

Description:

Reception & Guest Services

• Welcome and assist all visitors and clients; offer refreshments and ensure comfort.

• Answer and direct inquiries and phone calls, including internal hotlines.

• Manage visitor entry by updating systems and coordinating with lobby security.

• Provide escorts, tours, and assist with logistics (e.g., coat check, luggage, taxis).

• Send welcome packages and assist with urgent visitor needs (e.g., Wi-Fi, room codes).

• Conduct daily audits of temporary badges and maintain tracking records.

Meeting & Workspace Support

• Prepare meeting rooms, ensuring all A/V, lighting, supplies, and seating are in order.

• Coordinate catering setup/removal and maintain pristine conditions in all spaces.

• Monitor room usage, reclaim unused space, and report occupancy data.

• Reset mobile workspaces and maintain tidiness of assigned workstations.

Kitchen, Pantry & Supplies

• Run dishwasher, clean tables, and organize chairs in common areas.

• Restock kitchen and supply rooms; place orders proactively to prevent shortages.

Records & Mail Services

• Check in, scan, and track records received; reconcile incoming/outgoing records.

• Sort, remove junk mail, and bundle daily mail for forwarding.

Printing & Shipping

• Assist with file printing, binding, and labeling.

• Coordinate large print jobs and outgoing shipments.

Facility & Communication Support

• Log facility service tickets (e.g., lighting, HVAC) and follow up as needed.

• Respond promptly to all communications via email, phone, and chat.

• Maintain restaurant/delivery directory with dietary notes for client needs.

Required Skills & Qualifications

• Exceptional customer service and communication skills.

• Professional demeanor with a client-first mindset.

• Ability to anticipate needs and resolve issues efficiently.

• Comfortable standing/walking for long periods in a fast-paced environment.

• Team player who works well under pressure and handles all professional levels with ease.