Hospitality and Event Manager

Job Summary:

The Hospitality Manager is responsible for overseeing the provision of exceptional guest experiences and managing the various hospitality services within and around the facility. This position is responsible for ensuring the highest level of guest satisfaction through the effective management of hospitality operations and events at Paragon Star. This includes hiring and supervising staff, event planning and event management, and other related functions. Ability to work flexible hours, including evenings, weekends, and holidays, to accommodate event schedules.

Essential Duties and Responsibilities:

• Responsible for designing, organizing, and executing various events, from small gatherings to large-scale events.

• Manage all aspects of events, including venue selection, vendor coordination, budgeting, marketing, and on-site logistics

• Assist in hiring and management of hospitality staff including ensuring proper training, staff development, and recommendations for discipline and firing.

• Manage employee schedules and ensure adequate staffing.

• Work with facilities and sports management to plan hospitality services concurrent with practice, tournaments and events and obtaining any necessary permits.

• Establish and maintain standards for customer service and guest experience.

• Manage concession stand and keep in a clean orderly fashion.

• Perform and oversee day-to-day duties like opening and closing, taking orders, preparing food

and beverages, and maintaining cleanliness.

• Manage and maintain appropriate inventory levels of all food, beverage and cleaning supplies.

• Ensure high-quality service, effective cost management, and guest satisfaction.

• Enforce health and safety rules.

• Monitor and alter concessions menu based on consumer trends.

• Maintain and keep up-to-date ServSafe and food handlers licenses for hospitality staff.

• Track and update all appropriate liquor licenses.

• Manage relationships and financials with outside food and beverage vendors.

• Work with supervisor and the Accounting staff to manage food, beverage, and events financial reporting.

• Manage concession area maintenance including seating areas adjacent to concession stand.

• Other duties as assigned.

Education/Experience:

• 3+ years of proven experience in hospitality management or related field.

• Event management required.

• Bachelor's degree preferred but not required.

Qualifications:

• Must be 21 years of age.

• Excellent communication and interpersonal skills.

• Excellent organizational, leadership and customer service skills.

• Ability to handle fast-paced environment under pressure.

• Effective oral and written communication skills with good listening skills.

• Knowledge of basic math skills.

• Strong leadership or proven team management abilities.

• Strong time management skills and attention to detail.

• Ability to meet deadlines and prioritize multiple tasks.

• Ability to read, comprehend, and implement complex policies and procedures.

• Ability to work flexible hours, including evenings, weekends, and holidays, to accommodate event schedules.

• Knowledge of hospitality industry trends, best practices and regulations.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee will be in an open-air sports complex while performing the majority of the duties of this job and will be required to sit, stand, walk, squat/stoop, bend, and lift and/or move up to 50 pounds. This position requires the ability to perform manual labor and perform tasks on your feet (up and moving around) for hours at a time. This position works in all extremes of weather conditions, and may be exposed to high noise levels and require wearing hearing protection.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Company encourages you to suggest specific reasonable accommodations that

you believe would allow you to perform your job. However, the Company is not required to make the specific accommodation requested by you and may provide an alternative accommodation, to the extent any reasonable accommodation can be made without imposing an undue hardship on the Company.

Salary Description

$70,000 - $85,000/year