Hospital Administrator

Hospital Administrator

Department: Administrative

Employment Type: Full Time

Location: Chattanooga, Tennessee

Description

Animal Emergency & Specialty Center of Chattanooga is a 24-hour Emergency and Referral facility and a one-of-a-kind animal hospital comprised of a cohesive group of experts who values teamwork and client experience. We view our hospital as a neighborhood partner and a trusted resource that has the tools to provide advanced diagnostics, evaluation, and treatment.

We provide veterinary care in an environment rooted in comfort and compassion. Our hospital is comprised of a cohesive group of veterinarians with advanced experience and training in a variety of areas including surgery, and oncology. We use state-of-the-art medical technology and fully equipped surgical suites, including an on-site CT scanner, digital X-ray, ultrasound, and endoscopy.

Wage: Negotiable, starting at $100,000.00 annually, plus an annual performance bonus based on overall hospital performance and individual goals that are met.

What We Offer

At Innovetive Petcare, we believe in creating a thriving work environment that supports both professional and personal growth. As a part of our team, you can expect:

• Competitive Salary & Performance-Based Bonuses: Enjoy a salary that reflects your experience, along with performance-based incentives.
• HeadStart Program: Tuition reimbursement for recently completed AVMA-accredited Veterinary Technology programs to encourage continuous education and professional growth.
• CE Opportunities: Paid Continuing Education (CE) time off (PTO) and financial support for CE courses to stay current with advancements in veterinary medicine.
• Licensure Reimbursement: We support your career development by reimbursing licensure fees for veterinary technicians and administrators.
• Work-Life Balance: Paid time off (PTO), flexible scheduling, and a supportive environment designed to promote a healthy work-life balance.
• Hospital/Veterinary Discounts: Enjoy discounts on veterinary services, products, and medications for your pets.
• Growth Opportunities: As part of a large and rapidly growing corporate veterinary practice, you'll have ample opportunities for career advancement within the organization. We believe in promoting from within and investing in our team members.
• Relocation Assistance: If you're moving to the area, we provide relocation assistance to make your transition seamless.

Key Responsibilities

As the Veterinary Hospital Administrator, you will play a pivotal role in the success of our hospital, driving operational efficiency, ensuring the highest quality of patient care, and fostering a positive work culture. Your responsibilities will include:

• Leadership & Operational Management: Lead the daily operations of the veterinary hospital with a focus on excellence, ensuring the hospital runs smoothly and efficiently. Oversee all hospital activities, including patient flow, client care, and staff coordination.
• Team Development & Training: Mentor and develop a diverse team, including veterinary technicians, support staff, and client service teams. Lead recruitment efforts and ensure ongoing training in advanced veterinary skills (e.g., anesthesia monitoring, surgery prep, post-op care). Foster a culture of learning and professional growth.
• Financial Oversight: Manage hospital budgets, financial goals, and cost controls. Analyze financial data and work collaboratively to improve profitability without compromising quality of care. Make data-driven decisions to ensure the financial health of the hospital.
• Client Care & Communication: Ensure the highest level of client satisfaction by overseeing client communications and service delivery. Actively engage in resolving client concerns, ensuring transparency, and building lasting relationships with clients.
• Quality Control & Compliance: Ensure the hospital operates in compliance with veterinary, health, and safety regulations. Maintain high-quality standards in all aspects of hospital operations and patient care.
• Human Resource Management: Oversee recruitment, hiring, onboarding, and retention of top talent. Create a positive, supportive work culture that aligns with Innovetive Petcare's core values, emphasizing teamwork, employee well-being, and work-life balance.
• Operational Excellence & Efficiency: Manage scheduling, inventory control, and workflow optimization. Ensure timely patient care and hospital efficiency to meet the demands of a busy specialty and emergency practice.
• Cross-Clinic Collaboration: Collaborate with other leaders within the Innovetive Petcare network to implement best practices, share resources, and continuously elevate the level of care provided across the system.

Job Requirements

We are seeking an experienced professional with a proven track record in veterinary practice management, specifically in a specialty or emergency veterinary environment.

• Experience: Minimum of 5 years of veterinary experience, with at least 2-3 years in a leadership or managerial role within a veterinary or healthcare setting. Strong preference for experience in emergency or specialty practice (SP/ER).
• Education: Bachelor's degree or equivalent experience is preferred. CVPM (Certified Veterinary Practice Manager) certification is a strong asset.
• Skills & Competencies:
  • Leadership: Proven ability to lead and motivate a diverse team in a fast-paced, high-stakes environment.
  • Communication: Strong interpersonal skills with the ability to communicate effectively with clients, staff, and senior leadership. Compassionate and professional in all interactions.
  • Problem-Solving: Excellent critical thinking and decision-making skills, with the ability to address challenges creatively and efficiently.
  • Financial Acumen: Experience managing budgets, financial goals, and cost controls within a veterinary or healthcare setting.
  • Technological Proficiency: Familiarity with veterinary practice management software (PIMS), electronic medical records (EMRs), and general office technologies.
  • Growth Mindset: A forward-thinking approach, constantly striving to innovate and improve, with a focus on creating a culture of learning and development.